Hybrid Global Revenue Operations Analyst

Posted 4 days ago

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About the role

  • Design and maintain post-sales territory and account coverage models balancing revenue, opportunity potential, and capacity.
  • Lead global account segmentation by ARR band, growth potential, industry vertical, and health score.
  • Partner with Regional GMs and Account Management leadership to ensure territories reflect strategic industry priorities.
  • Identify untapped opportunities and partner with Sales and CS leadership to operationalise playbooks to capture them.
  • Model account potential and surface whitespace opportunities within existing accounts.
  • Establish standard account planning frameworks—capturing current footprint, whitespace, key stakeholders, expansion opportunities, and risk signals.
  • Build visibility into global account hierarchies, consolidations, and parent/child entity relationships in Salesforce.
  • Partner with Enablement to train CSMs and AMs on best-practice account planning and execution.
  • Lead analysis of churn causes and renewal risk drivers; collaborate with CS on proactive mitigation programs.
  • Track renewal pipeline health and coverage, ensuring accurate forecast calls and process consistency globally.
  • Build reporting on renewal velocity, slippage, and recovery performance.
  • Develop frameworks for cross-sell and upsell motions with Product Marketing and Sales; define signals, triggers, and campaign integrations.
  • Partner with Enablement and CS to launch and measure industry-specific growth initiatives (e.g., vertical playbooks or product adoption campaigns).
  • Monitor expansion pipeline creation, velocity, and conversion rates to target.
  • Define the post-sales operating cadence (renewal forecasting, expansion pipeline reviews, account planning cycles).
  • Own tooling optimisation and post sales adoption across global CS, AM, and Sales teams in the existing tech stack including Gainsight, Salesforce, Gong, and Clari—driving integration, data quality and automation.
  • Work closely with Enablement to embed data-driven insights into training, onboarding, and playbooks.
  • Partner with Product Marketing on industry segmentation, customer stories, and adoption analytics.
  • Collaborate with Finance on renewal and expansion forecasting accuracy and ARR reconciliation.

Requirements

  • 5–8+ years in Revenue Operations, Customer Success Operations, or Sales Strategy within a B2B SaaS organisation.
  • Experience owning territory design, segmentation, and coverage models for post-sales or account management teams.
  • Proven success improving retention, expansion, and whitespace penetration through data-led programs.
  • Hands-on expertise with Salesforce, Gainsight, Clari, Gong, and BI platforms such as Tableau, Power BI, or Looker.
  • Strong analytical, systems, and storytelling skills; able to influence GTM leaders and executives with insights.

Benefits

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
  • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt! global offsite
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices.

Job title

Global Revenue Operations Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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