Director of VinSolutions CRM at Cox Automotive, leading strategic initiatives for CRM growth and cross - functional execution. Responsible for managing teams and driving enterprise - wide execution with dealer value at core.
About the role
- Senior Customer Success Manager focused on customer tech experience and growth with Rencore. Onboarding customers, ensuring satisfaction, and managing relationships across teams.
Responsibilities
- Deliver a consistent world-class customer experience
- Maintain strong relationships to increase adoption, loyalty and satisfaction
- Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session
- Drive usage and advise on product updates and best practices
- Provide technical guidance and recommendation
- Proactively identify, address and manage customer issues
- Provide high-level technical and product support to resolve technical matters
- Act as the voice of the customer
- Prioritize customer feedback with the Product team and contribute to the product roadmap
- Build customer testimonials and referrals
- Set up and maintain account plans for all key customers with a focus on customer growth
- Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
- Ensure data quality in our CRM (HubSpot)
Requirements
- Has a minimum of 4 years of experience as a Growth driven Customer Success or in a similar customer-facing role
- Owned revenue responsibility and customer growth for 2+ years
- Experience with managing M365; Microsoft certification is a plus
- English at native-level proficiency. Other language skills are a plus
- Is willing to learn and adapt in a fast-paced technical environment
- Feels confident in an environment of hands-on operations as well as creative thinking
- Is a true team player
- Demonstrates a "going the extra mile" mindset with a customer centric approach.
- Has empathy and the ability to understand and meet the customer’s needs
- Is highly organized, self-driven and able to multi-task
- Able to establish and cultivate positive connections with customers and colleagues
- Can address, communicate and resolve disagreements effectively
- Nice to have: Experienced with MEDDIC Sales methodology
Benefits
- Exciting job, motivated team, space for ideas and innovations
- Opportunity to continuously learn new things and develop yourself personally and professionally
- Hybrid working environment when you live in Munich, remote working environment outside greater Munich area
- Modern central office with large rooftop terrace
- Work life balance
- You get a paid day off on your birthday
- Possibility of workation
- We take care of your well-being with various offers
- Choice of your company laptop Windows or Apple
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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