Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
About the role
- Director of VinSolutions CRM at Cox Automotive, leading strategic initiatives for CRM growth and cross-functional execution. Responsible for managing teams and driving enterprise-wide execution with dealer value at core.
Responsibilities
- Inform the multi‑year and annual strategic roadmap for VinSolutions Core CRM
- Translate market trends, competitive insights, and dealer feedback into actionable strategy
- Partner with enterprise data and AI teams to embed advanced analytics, predictive modeling, and AI‑driven workflows into CRM capabilities
- Drive disciplined execution of the CRM operating plan across matrix organizations
- Develop metrics and reporting frameworks to track impact, adoption, and performance of CRM initiatives
- Convert strategic vision into detailed roadmaps, investment plans, and execution milestones
- Build strong relationships to foster shared ownership of CRM outcomes
- Lead business performance insights, identifying opportunities for revenue growth, operational efficiency, and market differentiation
Requirements
- Bachelor’s degree in a related discipline
- 10 years experience in a related field
- 5+ years of leadership experience leading strategy or product portfolios in complex organizations
- Demonstrated success driving large‑scale, cross‑functional initiatives from strategy through execution
- Ability to influence senior leaders and drive alignment without formal authority
- Strong execution discipline with a track record of delivering strategic outcomes
- Exceptional communication, storytelling, and executive presentation skills
- Strong analytical, critical thinking, and data-driven decision‑making capabilities
- Ability to navigate ambiguity and provide clarity in fast-moving environments
- Working knowledge of generative AI tools (e.g., Copilot, ChatGPT, Gemini, Claude) preferred
- Dealer, OEM or automotive client experience preferred
Benefits
- Health insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
- Vacation with pay as they deem consistent with their duties
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
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