Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
About the role
- CRM Manager developing and optimizing customer relationship strategies at fashion and lifestyle company L&T. Focus on data-driven marketing and CRM initiatives for enhanced customer engagement.
Responsibilities
- Turn data into meaningful customer relationships
- Design, manage and optimize CRM campaigns across all relevant channels (email, app, push, print, POS)
- Develop and implement automated customer journeys, trigger-based flows and transactional communications
- Translate data and KPIs into clear, actionable recommendations for Marketing, Sales and Management
- Reporting: from ad-hoc analyses to dashboards
- Further development and management of the loyalty program as well as building innovative CRM initiatives
- Ensure data quality and expand segmentation and scoring models
- Close collaboration with Data Protection (Privacy), IT, Controlling and Marketing
Requirements
- CRM experience (in-house or agency) and proven track record in implementing customer journeys and trigger-based campaigns
- Deep understanding of customer centricity and a passion for data-driven marketing
- Solid knowledge of CRM and marketing automation tools (e.g., Salesforce, Emarsys, Bloomreach, Apteco, HubSpot or similar)
- Strong analytical skills and experience deriving actionable recommendations from KPIs and reports
- Technical affinity for tools, strong data literacy and know-how in segmentation, personalization and predictive modelling
- Hands-on mentality, team player and ability to communicate complex topics clearly
- Ideally experience with ERP systems, BI tools or SQL (not required)
- Available to be in Osnabrück for two days every two weeks (minimum)
Benefits
- 40% employee discount on most of our assortment
- 6 weeks of vacation per year
- E‑bike / bike leasing
- Hansefit corporate benefits and other attractive benefit partnerships
- Rooftop terrace, relaxation room and several comfortable break rooms
- Nearby L&T staff parking and free underground bicycle parking
- Our on-site food bar
- Legendary team and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.
Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.