Manager of Customer Success overseeing strategic accounts in SaaS company, leading a team of Technical Account Managers and ensuring customer satisfaction.
About the role
- Senior Customer Success Manager at Tanium managing complex customer relationships and driving platform adoption. Collaborating with sales teams to enhance customer engagement and satisfaction.
Responsibilities
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
- Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
- Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Requirements
- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Has demonstrated consulting and project management skills
- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
Benefits
- Travel ranging from 5 - 15% within regional territory
- Onsite / customer-located work as deemed necessary by the customer and/or account team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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