Customer Service Agent supporting energy companies in Germany with a focus on customer inquiries and assistance. Handling situations involving contracts, tariffs, and service requests with professional training.
Responsibilities
Handling customer inquiries — by phone and in writing
Answering questions about contracts, tariffs and invoices
Assisting with supplier switches and electricity/gas connections
Working as part of the customer service team
Requirements
Motivation and willingness to learn during our initial basic training
Quality and empathy are essential
Ability to assist customers effectively on the first phone call
Enjoyment of the work — it comes across in your voice
Conscientious and goal-oriented approach to completing tasks
Benefits
Permanent employment contract
Working hours between 07:00 and 19:00
Fully paid basic training
Work-from-home by arrangement
Personal development opportunities (communication, numeracy, etc.)
Opportunities for advancement through talent development
Financial contribution towards the Deutschlandticket
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