Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
RS
Hybrid Customer Advisor / Customer Service Representative – Energy, with Commissions
Posted last week
About the role
- Kundenberater handling customer inquiries in energy sector based in Salzwedel, Germany. Providing support for contracts, tariffs, and customer relations via phone and email.
Responsibilities
- You handle customer inquiries — by phone and in writing — related to contracts, tariffs and invoices.
- Questions about supplier changes, electricity and gas connections and their contracts are part of your daily work.
- You are the service partner who brings a smile to your customers' faces.
- Through excellent advice, customers are in the best possible hands with you.
Requirements
- Motivation and willingness to learn for our basic training during the first weeks.
- You are communicative and have German language proficiency at C1 level.
- You work independently and conscientiously.
- You are empathetic and address customer concerns in a solution-oriented way.
- You live in Salzwedel or the surrounding area.
Benefits
- Secure job with a permanent employment contract from day one!
- Fixed salary €2,460.00 for full-time employment + attendance bonus of €0.50 per hour
- Additional commissions and performance bonuses
- We value rest – vacation scale up to 30 days, starting at 24 days
- Job ticket (subsidy for the Germany ticket)
- Fully paid, intensive full-time basic training and subsequent supported onboarding with close professional on-site support after the basic training
- Part-time possible from 30 hours/week
- Our working hours: Mon–Fri 08:00–20:00 / one Saturday per month 08:00–14:00 with scheduling secured 6 weeks in advance based on a rotating shift plan, including the opportunity to participate in scheduling
- Career advancement opportunities through talent development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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