Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
About the role
- Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
Responsibilities
- As the regional lead for Customer Service, Warehouse & Logistics, you will be responsible for driving operational excellence across Japan and Korea
- Lead a team of 7 employees and oversee activities across customer service, warehousing, and logistics, ensuring performance aligns with business priorities, compliance standards, and customer expectations
- Drive continuous improvement in service quality, process efficiency, and cost performance, while addressing operational issues in a timely manner
- Set clear team priorities and work closely with customers, Sales, and cross-functional stakeholders to support business objectives, projects, and market-specific requirements
Requirements
- A bachelor’s degree or above in Supply Chain, Logistics, International Trade, Business, or a related discipline
- Solid experience in customer service, order handling, warehousing, logistics, transportation, import/export, or related supply chain operations
- Proven people leadership experience, with the ability to set direction, develop teams, and drive execution
- Working knowledge of SAP; experience with CRM, Salesforce, or similar operational systems would be an advantage
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams and external partners
- A high level of accountability, accuracy, customer focus, and compliance awareness
- Fluency in English; Japanese and/or Korean language capability is preferred to support local market needs
Benefits
- A high-impact regional role with broad operational scope and strong business visibility
- The opportunity to lead a critical supply chain function across Japan and Korea
- Exposure to cross-functional collaboration with internal teams and external partners
- The chance to drive service excellence, operational improvement, and business transformation
- A platform for long-term growth and capability building
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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