Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
Responsibilities
- Deliver services to customers of the USA Sales channel.
- Solving customer inquiries about price, delivery and part specifications.
- Entering orders and return authorizations via phone and email
- Develop working relationships with departments across the company
- Assist with special project to grow sales revenue
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding product specifications, availability, pricing, and order status.
- Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.
- Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.
- Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Contribute to continuous improvement initiatives by providing feedback on processes and systems.
Requirements
- A minimum of 2 years of experience serving customers via phone and email.
- Proven experience in a customer service or support role, preferably within a sales-oriented environment.
- Knowledge and competence in Microsoft Office and/or Google Suite
- Knowledge and experience with order entry and navigating web sites
- Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands
- Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.
- A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.
Benefits
- Tuition reimbursement
- Dollar for dollar 401(k) match up to 6%
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
- Fitness/social area, employee gardens and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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