People Service Delivery Partner at QBE collaborating with global teams on HR strategy and projects. Working alongside People Operations and GSSC to deliver HR services with high quality.
Responsibilities
Work with the onshore People Operations Manager partnering with the People Delivery team
Ensure that the service meets high quality standards
Collaborate with the Global People Digital team on system enhancements and changes to Workday
Contribute towards HR strategy and plans
Deliver operational agendas ensuring key issues are considered
Comply with internal controls to conduct job functions
Participate in key HR projects
Provide input for and assist in driving improvements to HR policies and processes
Act as a Workday super user
Overseeing escalated queries relating to GSSC
Identify knowledge gaps and work with GSSC Process Leads
Lead the writing, review, and redesign of working desktop procedures
Establish, maintain and monitor service standards
Coordinate developing awareness of HR risks
Actively coach and mentor GSSC & onshore HR on new/existing processes
Support the operationalisation of People team projects
Identify and design service enhancement improvements
Requirements
Bachelor's Degree or equivalent combination of education and work experience
3 years relevant experience
Ability to influence stakeholders and build effective customer relationships
Written and verbal communication skills
Ability to review and interpret data
Ability to transfer knowledge and provide training in systems and processes
A good balance of conceptual and analytical thinking and problem solving skills
Ability to produce solutions to moderately complex problems
Able to understand and follow complex instructions relayed verbally and in writing
Identify trends in data
Assume a methodical approach to a given situation and developing a systematic procedure as a response
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to communicate technical information and ideas so others will understand
Extensive understanding of HR policy and end to end HR process/ procedure
Advanced knowledge to provide human resources related support to multiple business segments, including managing payroll and benefits changes
Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
Knowledge/ experience in Workday administration an advantage.
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