Onsite People Service Delivery Partner

Posted 17 hours ago

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About the role

  • People Service Delivery Partner at QBE collaborating with global teams on HR strategy and projects. Working alongside People Operations and GSSC to deliver HR services with high quality.

Responsibilities

  • Work with the onshore People Operations Manager partnering with the People Delivery team
  • Ensure that the service meets high quality standards
  • Collaborate with the Global People Digital team on system enhancements and changes to Workday
  • Contribute towards HR strategy and plans
  • Deliver operational agendas ensuring key issues are considered
  • Comply with internal controls to conduct job functions
  • Participate in key HR projects
  • Provide input for and assist in driving improvements to HR policies and processes
  • Act as a Workday super user
  • Overseeing escalated queries relating to GSSC
  • Identify knowledge gaps and work with GSSC Process Leads
  • Lead the writing, review, and redesign of working desktop procedures
  • Establish, maintain and monitor service standards
  • Coordinate developing awareness of HR risks
  • Actively coach and mentor GSSC & onshore HR on new/existing processes
  • Support the operationalisation of People team projects
  • Identify and design service enhancement improvements

Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • 3 years relevant experience
  • Ability to influence stakeholders and build effective customer relationships
  • Written and verbal communication skills
  • Ability to review and interpret data
  • Ability to transfer knowledge and provide training in systems and processes
  • A good balance of conceptual and analytical thinking and problem solving skills
  • Ability to produce solutions to moderately complex problems
  • Able to understand and follow complex instructions relayed verbally and in writing
  • Identify trends in data
  • Assume a methodical approach to a given situation and developing a systematic procedure as a response
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Ability to communicate technical information and ideas so others will understand
  • Extensive understanding of HR policy and end to end HR process/ procedure
  • Advanced knowledge to provide human resources related support to multiple business segments, including managing payroll and benefits changes
  • Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
  • Knowledge/ experience in Workday administration an advantage.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development
  • Flexible work arrangements

Job title

People Service Delivery Partner

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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