Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
About the role
- CRM Analyst connecting clients and creating memorable experiences for Pmweb, optimizing engagement and satisfaction with effective strategies.
Responsibilities
- Opportunity Identification: Detect new customer needs and expand clients' service portfolios.
- Proactive Communication: Maintain daily contact with clients, participating in meetings and communicating via email and WhatsApp.
- Strategic Relationship Building: Establish close relationships with clients, understand their needs, and deliver exceptional service.
- Platform Adoption: Increase usage of Pmweb's platforms and products to drive client engagement and satisfaction.
- Workshop Facilitation: Design and deliver workshops to train clients on effective use of available tools.
- Project Management: Participate in special projects assigned by management and collaborate with operational teams.
- Metrics Monitoring: Monitor client metrics daily to ensure strategies are optimized.
- Impactful Reporting: Produce and present weekly and monthly reports with insights on performance and service consumption.
- CRM Strategy Development and Execution: Focus on optimizing segmentation and personalization of campaigns using methodologies such as RFM and LTV.
- Control Group Implementation: Measure the effectiveness of marketing campaigns to ensure efficient allocation of resources.
- LTV Analysis: Identify high-value customers and propose actions to maximize return on relationship.
- Multichannel Campaign Development: Create campaigns aligned with customer needs and behaviors using segmentation data.
- CRM KPI Monitoring: Analyze retention, churn, and engagement rates, and recommend continuous improvements.
- Collaboration with Internal Teams: Work with marketing, data, and BI teams to align CRM strategies with business objectives.
- Detailed Performance Reporting: Provide insights on customer behavior and campaign effectiveness.
Requirements
- Bachelor's degree in Marketing, Advertising, Communications, or a related field.
- Previous experience in client account management and strategic client servicing.
- Strong knowledge of digital marketing, CRM campaigns, and performance marketing.
- Familiarity with market best practices in CRM, CRO, and loyalty programs.
- Ability to analyze data, metrics, and results to identify new business opportunities.
- Spanish language skills are a plus.
Benefits
- Medical and Dental Insurance
- Life Insurance
- Childcare Assistance
- Birthday Day Off
- Wellhub
- Transportation Allowance
- Meal and/or Food Allowance
- Language Learning Incentive
- Education Incentive
- Certification Incentive
- 7 different work schedule options
- Home Office Allowance
- Structured evaluation cycle and ongoing feedback
- Profit Sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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