Customer Service Representative managing product returns and demo programs for Fillauer. Responsible for inquiries, RMAs, and collaboration with various departments.
PC
Hybrid German-speaking Customer Support Specialist
Posted 3 months ago
About the role
- Customer Support Specialist ensuring operational excellence for a fintech, managing complex client issues and maintaining high service standards. Engaging with Compliance and Sales to optimize processes and client trust.
Responsibilities
- Own the outcome for client issues, ensuring clarity and confidence
- Act as the operational bridge between Compliance and Sales, managing service recovery
- Spot friction in processes, assisting in rewriting procedures to enhance service
- Support technical needs of specialized verticals, investigating and resolving issues
Requirements
- 2+ years of experience in B2B Customer Support, Operations, or Fintech
- Comfortable working in a regulated environment (Fintech/Banking)
- Experience with CRM tools (e.g. HubSpot, Zendesk, Salesforce)
- Comfortable navigating technical details (APIs, Accounting Integrations)
- Basic understanding of financial concepts (Credit Lines, KYC, AML)
- Exceptional written and verbal communication skills
- Fluent in German and English (written and spoken)
Benefits
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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