Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
PC
Hybrid German-speaking Customer Support Specialist
Posted last month
About the role
- Customer Support Specialist ensuring operational excellence for a fintech, managing complex client issues and maintaining high service standards. Engaging with Compliance and Sales to optimize processes and client trust.
Responsibilities
- Own the outcome for client issues, ensuring clarity and confidence
- Act as the operational bridge between Compliance and Sales, managing service recovery
- Spot friction in processes, assisting in rewriting procedures to enhance service
- Support technical needs of specialized verticals, investigating and resolving issues
Requirements
- 2+ years of experience in B2B Customer Support, Operations, or Fintech
- Comfortable working in a regulated environment (Fintech/Banking)
- Experience with CRM tools (e.g. HubSpot, Zendesk, Salesforce)
- Comfortable navigating technical details (APIs, Accounting Integrations)
- Basic understanding of financial concepts (Credit Lines, KYC, AML)
- Exceptional written and verbal communication skills
- Fluent in German and English (written and spoken)
Benefits
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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