Help build and maintain trusted relationships with valued customers
Ensure the services customers are interested in are the right fit for their entertainment needs
Provide exceptional customer service to promote campaigns and service plans
Handle inbound calls focused on retention and sales
Deescalate customer concerns using strong problem-solving skills
Assist with outbound retention and sales projects
Collaborate with the Sales & Retention Team to improve response times during call volume spikes
Participate in weekly coaching and continuous training for performance support
Requirements
High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Minimum of 1-year Customer Service and Sales/Retention Experience
Customer Experience Focused
Possess a team mindset
ICOMS GUI Experience Preferred
Solid Computer Skills / Microsoft Office Suite Proficiency
Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi, Video (HD TV & TiVo) and Voice (Telephone)
Strong Negotiating and Communication skills
Excellent problem solving and active listening skills
Proficient Typing Skills - Accuracy in Data Entry
Strong Technical Troubleshooting Skills
Ability to demonstrate success in your sales career to date
Ability to overcome objections
Aptitude to build trusted relationships and empathize with customers when appropriate
Ability to show initiative and multi-task in a fast-paced environment
Ability to adapt to change and the changing needs of the company and department
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions
Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
Ability to travel to your local office and Lehigton Call Center as needed
Benefits
Health insurance package
Paid time off
Tuition reimbursement
Referral program
Commissions on top of base pay with added incentive bonuses
Inside Sales & Retention Specialist at Blue Ridge Communications. Building customer relationships and promoting services for optimal entertainment solutions in a remote role with training in Pennsylvania.
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