Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
About the role
- Sales & Retention Specialist assisting customers with their entertainment needs at Blue Ridge Communications. Providing excellent service and maintaining relationships in a remote and hybrid environment.
Responsibilities
- Help build and maintain trusted relationships with valued customers
- Ensure the services customers are interested in are the right fit for their entertainment needs
- Provide exceptional customer service to promote campaigns and service plans
- Handle inbound calls focused on retention and sales
- Deescalate customer concerns using strong problem-solving skills
- Assist with outbound retention and sales projects
- Collaborate with the Sales & Retention Team to improve response times during call volume spikes
- Participate in weekly coaching and continuous training for performance support
Requirements
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver's License and good driving record
- Minimum of 1-year Customer Service and Sales/Retention Experience
- Customer Experience Focused
- Possess a team mindset
- ICOMS GUI Experience Preferred
- Solid Computer Skills / Microsoft Office Suite Proficiency
- Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi, Video (HD TV & TiVo) and Voice (Telephone)
- Strong Negotiating and Communication skills
- Excellent problem solving and active listening skills
- Proficient Typing Skills - Accuracy in Data Entry
- Strong Technical Troubleshooting Skills
- Ability to demonstrate success in your sales career to date
- Ability to overcome objections
- Aptitude to build trusted relationships and empathize with customers when appropriate
- Ability to show initiative and multi-task in a fast-paced environment
- Ability to adapt to change and the changing needs of the company and department
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions
- Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
- Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
- Ability to travel to your local office and Lehigton Call Center as needed
Benefits
- Health insurance package
- Paid time off
- Tuition reimbursement
- Referral program
- Commissions on top of base pay with added incentive bonuses
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Loyalty and Retention Manager at mammaly directing subscription growth strategies. Focusing on subscriber experience, retention, LTV, and MRR in a pet supplement startup.
Asset Retention Specialist responsible for maintaining canceled loans and providing legendary service to Agents and Brokers. Collaborating with new associates and managing relationships with qualified agencies.
Customer Retention Agent at Life Protect 24/7 providing support and educating customers about medical alert devices. Selling and maintaining customer relationships to enhance retention efforts.
Customer Retention Manager focusing on customer retention initiatives with Black Horse and Transport. Developing B2B and B2C strategies for improving customer loyalty and experiences.
Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.
Customer Retention Team Lead elevating guest experience while leading Senior Guest Relations Managers at hospitality startup. Focused on operational excellence and guest satisfaction in multiple portfolios.
Business Retention Associate at Wolters Kluwer focusing on customer retention and satisfaction through proactive relationship management and data - driven strategies.
Customer Loyalty & Wine Club Manager leading wine club and DTC customer experiences at Amisfield. Creating loyalty initiatives to drive engagement and sales across various segments.
Permanent Supportive Housing Retention Specialist II at IRCO assisting families at risk of homelessness to obtain and retain housing through supportive services. Utilize trauma - informed communication and advocate for client needs.