Global Customer Success & Retention Manager at Progyny Global ensuring strong client relationships and satisfaction. Responsible for onboarding, engagement, and performance monitoring for employer clients in Berlin.
About the role
- Customer Loyalty & Wine Club Manager leading wine club and DTC customer experiences at Amisfield. Creating loyalty initiatives to drive engagement and sales across various segments.
Responsibilities
- Own the day-to-day delivery of the Amisfield Wine Club and broader customer loyalty experience
- Drive Wine Club growth, retention, and repeat purchasing through engagement-led initiatives
- Create loyalty initiatives that encourage cross-selling across wine, restaurant, accommodation and golf experiences
- Design and execute member communications, offers, and releases that convert to sales
- Use customer insights and purchasing behaviour to increase engagement and reduce churn
- Ensure a consistently premium experience across Cellar Door, restaurant, online, and delivery
- Work closely with Sales, Marketing, hospitality, and golf teams to align loyalty activity with commercial outcomes
Requirements
- Atleast 2 years’ experience in customer loyalty, DTC sales, CRM, or membership programs
- Proven ability to convert customer experience into repeat and cross-category sales
- Strong communication, organisation, and relationship-building skills
- Confident using CRM and e-commerce platforms
- Passion for premium wine, hospitality, and experience-led brands.
Benefits
- Great pay and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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