Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
About the role
- Customer Experience Supervisor developing support for customer care teams in hybrid working environment. Leading service operations and fostering a positive team culture at Blue Ridge Communications.
Responsibilities
- Embrace our core values and consistently lead by example
- Create an environment that encourages continual learning and development
- Monitor the activities of representatives supporting our customers
- Assist with evaluating representatives job performance and provide timely feedback
- Ensure adherence to proper processes and procedures
- Create expectations, provide formal and informal coaching and recognize success
- Communicate with the team on a daily basis
- Coach representatives to build problem-solving skills and work independently
- Interact with customers on an as-needed basis, handling escalated customer situations
- Address any performance issues in a timely manner with management
- Communicate and escalate with internal teams and external vendors
- Department scheduling and payroll
- Collaborate with leadership and other department’s to meet evolving needs of our business
- Process time off request, call outs and overtime request
- Oversee inventory management of each location, including ordering new supplies when needed
- Inspect the store’s physical appearance to make sure it’s clean and well-stocked at all times
- Train employees on company policies and procedures
- Manage employee’s performance by providing feedback, coaching and counseling when necessary
- Conduct employee performance appraisals to ensure they meet company standard
- Conduct interviews to identify talent to bring into our organization
- Perform and monitor agents monthly
- Ensure agents are held to expectations of job duties and performance
- Other duties as assigned
Requirements
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver's License
- Previous leadership experience preferred
- Cash Handling Skills preferred
- Strong Computer Skills to include Microsoft Office Programs and Outlook
- Excellent Communications Skills – Oral and Written
- Organization skills
- Conflict Resolution Skills
- Strong Time Management and Organizational Skills
- Ability to multitask in a fast-paced environment while adapting changes
- Ability to work as part of a team
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions and implement changes which displaying innovation
- Ability to work overtime when necessary
- Ability to portray a professional, courteous and friendly demeanor at all times
Benefits
- Impressive health insurance package to full-time employees
- Paid time off
- Tuition reimbursement
- Employee referral program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.
Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.
Sales Support Representative managing vendors orders and confirming accuracy for Acosta Group. Engaging with vendors and customers to ensure successful order fulfillment and prevent financial deductions.
Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.