About the role

Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.

Responsibilities

Maximize partner satisfaction and loyalty by anticipating their needs and reducing churn.
Boost adoption and usage of our service by supporting partners in their strategy and day-to-day operations.
Collect and escalate partner feedback to contribute to continuous improvement of our product and the user experience.
Collaborate cross-functionally with Product, Marketing, Operations and Sales teams to identify friction points and co-create effective solutions.
Create help content (FAQs, tutorials, webinars...) or organize trainings to increase partner autonomy.

You are pedagogical, curious and passionate about customer relationships: you enjoy explaining, training and guiding, and above all helping your partners improve and boosting their performance.
You build trust-based relationships that are both authentic and professional, understanding that growth primarily comes from the impact you deliver to clients.
You are comfortable in a strategic advisory role, but you don’t stop there: you proactively look for opportunities, challenge your partners, and can sell, persuade and upsell intelligently.
You are analytical and solution-oriented: you can read between the lines, identify blockers or scaling opportunities, and actively drive retention and growth across your portfolio.
You are organized, detail-oriented and comfortable in a dynamic environment: managing multiple accounts and testing new features with partners early on doesn’t faze you, as long as you can drive your results.
You have experience with CRM tools such as HubSpot, Salesforce or equivalents, and are comfortable with collaborative tools (Notion, Slack, etc.).

Work in an international and inclusive environment: everyone has a place at papernest, and with more than 46 nationalities represented it’s common to start a sentence in French and finish it in English or Spanish.
Compensation: a BSPCE plan (Bons de Souscription de Parts de Créateurs d'Entreprise) in accordance with company policy, plus a Pluxee card to manage your compensation mix through a voluntary benefits system covering services like transport, meals and childcare.
Employee offers: as a provider of home insurance and green electricity/gas, we extend attractive offers to our employees so our benefits aren’t reserved only for customers.
Health: medical insurance via Alan or Sanitas to manage healthcare costs easily and paperlessly, with up to 50% covered by papernest (after 6 months with the company).
Meals & partnerships: a healthy breakfast is provided every Tuesday, plus local partnerships across Barcelona (restaurants, sports, leisure and care centers).
Training: ongoing training tailored to your goals, whether technical, language or managerial skills.
Career development: many opportunities to grow—either by deepening your expertise or exploring new paths—and we support your professional ambitions.
Remote work: enjoy 2 days of remote work per week to optimize focus and productivity.