Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
About the role
- Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.
Responsibilities
- Maximize partner satisfaction and loyalty by anticipating their needs and reducing churn.
- Boost adoption and usage of our service by supporting partners in their strategy and day-to-day operations.
- Collect and escalate partner feedback to contribute to continuous improvement of our product and the user experience.
- Collaborate cross-functionally with Product, Marketing, Operations and Sales teams to identify friction points and co-create effective solutions.
- Create help content (FAQs, tutorials, webinars...) or organize trainings to increase partner autonomy.
Requirements
- You are pedagogical, curious and passionate about customer relationships: you enjoy explaining, training and guiding, and above all helping your partners improve and boosting their performance.
- You build trust-based relationships that are both authentic and professional, understanding that growth primarily comes from the impact you deliver to clients.
- You are comfortable in a strategic advisory role, but you don’t stop there: you proactively look for opportunities, challenge your partners, and can sell, persuade and upsell intelligently.
- You are analytical and solution-oriented: you can read between the lines, identify blockers or scaling opportunities, and actively drive retention and growth across your portfolio.
- You are organized, detail-oriented and comfortable in a dynamic environment: managing multiple accounts and testing new features with partners early on doesn’t faze you, as long as you can drive your results.
- You have experience with CRM tools such as HubSpot, Salesforce or equivalents, and are comfortable with collaborative tools (Notion, Slack, etc.).
Benefits
- Work in an international and inclusive environment: everyone has a place at papernest, and with more than 46 nationalities represented it’s common to start a sentence in French and finish it in English or Spanish.
- Compensation: a BSPCE plan (Bons de Souscription de Parts de Créateurs d'Entreprise) in accordance with company policy, plus a Pluxee card to manage your compensation mix through a voluntary benefits system covering services like transport, meals and childcare.
- Employee offers: as a provider of home insurance and green electricity/gas, we extend attractive offers to our employees so our benefits aren’t reserved only for customers.
- Health: medical insurance via Alan or Sanitas to manage healthcare costs easily and paperlessly, with up to 50% covered by papernest (after 6 months with the company).
- Meals & partnerships: a healthy breakfast is provided every Tuesday, plus local partnerships across Barcelona (restaurants, sports, leisure and care centers).
- Training: ongoing training tailored to your goals, whether technical, language or managerial skills.
- Career development: many opportunities to grow—either by deepening your expertise or exploring new paths—and we support your professional ambitions.
- Remote work: enjoy 2 days of remote work per week to optimize focus and productivity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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