Intern in Customer Success Management at GreenPocket, a smart energy startup focused on sustainable energy solutions. Involve in user experience tracking, customer satisfaction surveys, and project management.
About the role
- CRM/CI D365 Solution Owner coordinating CRM initiatives and driving customer engagement for Husqvarna Group. Act as the bridge between business and technology for CRM solutions.
Responsibilities
- Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
- Translate high-level business needs into structured epics and features — providing clarity on technology alignment.
- Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
- Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
- Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
- Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks — in close collaboration with the CRM Technology Manager.
- Drive stakeholder engagement through demos, updates, and structured feedback loops — clearly articulating value in business terms.
- Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
- Have the confidence to say no when needed — ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
- Act as a champion for process harmonization and platform consistency across markets and business units.
Requirements
- Experience working as a Solution Owner, Product Owner, Project Manager, or similar role within CRM or digital transformation environments.
- Solid understanding of CRM processes and capabilities within Dynamics 365 (Sales, Customer Service, Marketing, and/or Customer Insights).
- Familiarity with the Power Platform ecosystem (Power Apps, Power Automate, Power BI) is considered a strong advantage.
- Experience facilitating requirements, aligning stakeholders, and coordinating cross-team delivery in complex environments.
- Ability to translate business needs into structured direction and communicate effectively across technical and non-technical teams.
- A structured and proactive working style with strong problem-solving skills.
- Microsoft Dynamics 365 or Power Platform certifications are considered a plus.
- Fluent English; Swedish is considered a plus.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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