Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
About the role
- Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
Responsibilities
- Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR).
- Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns).
- Monitor customer health and proactively identify churn risks.
- Collaborate with sales on potential upsell opportunities where appropriate.
- Improve and iterate on existing CS playbooks and frameworks.
- Work cross-functionally with product and sales to ensure strong customer outcomes.
- Occasionally travel to customer sites (schools) as needed.
Requirements
- 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role.
- Strong ownership mindset and willingness to execute foundational work.
- Highly organized with the ability to manage multiple customer touchpoints.
- Comfortable working in-person in NYC.
- Strong communication skills and ability to build trust with customers.
- Early-stage or “founding-style” experience.
- Experience working with education, SaaS, or SMB accounts.
- Demonstrated ability to manage renewals or revenue-based KPIs.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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