Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
About the role
- Customer Success Analyst engaging clients in the construction sector. Ensuring satisfaction and optimal use of innovative technology solutions.
Responsibilities
- Proactively manage and follow up on a portfolio of clients, ensuring engagement and success in the use of our products.
- Understand the client's day-to-day challenges on the construction site, translating technical needs into practical solutions within the platform.
- Support clients with on-site implementation of our products.
- Deliver trainings, follow-up meetings and continuous engagement with operational teams and construction managers.
- Communicate product updates, new features and best practices related to the company's products and processes.
- Identify opportunities to improve clients’ use of the platform, ensuring increased efficiency and perceived value.
- Provide customer support and work on client retention across all service channels, ensuring satisfaction and long-term results.
Requirements
- Bachelor's degree in Civil Engineering or Architecture.
- Hands-on experience on construction sites, with practical knowledge of construction processes.
- Minimum of 1 year of experience in customer relationship roles.
- Ability to manage a client portfolio, monitoring relevant metrics and KPIs.
- Excellent verbal and written communication skills, with the ability to engage different audiences (managers, engineers, operational teams).
- Familiarity with Customer Success tools and best practices.
Benefits
- Competitive market salary
- Work model: Hybrid
- Childcare assistance
- Mobility benefits (commuting voucher – VT, fuel allowance of BRL 200.00, or parking)
- Sesc partnership
- Day off during the birthday month
- Extended paternity leave: 20 consecutive days
- Extended maternity leave: 180 consecutive days
- Health plan: Porto Seguro Prata Mais for employee and dependents (no monthly fee for the employee; dependent fees apply)
- Dental plan: SulAmérica with no co-payment
- Profit-sharing (PLR)
- Mental health program
- Life insurance
- Company-subsidized meal voucher (face value BRL 35.00/day – paid via Flash Benefits card)
- Career development track
- Partnerships with universities and language course providers to support continuing education
- Pharmacy partnerships with Drogaria São Paulo and Drogaria Pacheco
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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