Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
About the role
- Customer Success role for iDez, a fintech enabling mid-market firms to develop their financial solutions. Focused on client retention and personalized proactive service.
Responsibilities
- You will be responsible for ensuring the retention and growth of our customer base through personalized, proactive support.
- Responsible for monitoring customers and proposing solutions, collecting feedback, and analyzing satisfaction metrics;
- Conduct practices to drive product adoption and onboarding effectiveness;
- Attend kickoff meetings, trainings, and ongoing journey sessions with partners;
- Manage the end-to-end journey for low- and middle-touch customers with low-complexity accounts.
Requirements
- Reside in Porto Alegre/RS or surrounding area
- Strong communication skills and proactivity
- Results- and target-oriented with a customer focus
- Previous experience in a similar role
- Basic technology knowledge and ease in learning new tools and systems.
Benefits
- Gympass (Wellhub)
- Telemedicine
- Vacation & Company benefits
- Idez Care (Caju)
- Caju Mais (Psychologist and Nutritionist)
- Clube Certo (discounts at thousands of establishments)
- Service and birthday perks
- Birthday day off
- Corporate university
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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