Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
About the role
- Customer Service Coordinator handling international client inquiries from order to invoicing at Ottobock. Support teams to ensure customer satisfaction and contribute to process efficiency.
Responsibilities
- Support our international customers from order entry to invoicing in close coordination with Logistics and the Order Center
- Customer contact via telephone, digital channels and in person
- Support our global Sales and After-Sales teams to ensure maximum customer satisfaction
- Provide first-level support for our global user base and the online shop
- Maintain customer master data and manage customer-specific ordering platforms
- Coordinate international inbound and outbound shipments
- Contribute to customer-specific projects in coordination with Supply Chain Management
- Manage dunning procedures (payment reminders) and receivables follow-up
- Actively help shape efficient, customer-oriented service processes
Requirements
- Completed commercial training or business-related qualification, ideally complemented by a degree or equivalent qualification
- Several years of professional experience in Customer Service or Inside Sales
- Very good MS Office and SAP skills (particularly SD/MM) and confident use of common CRM systems
- Technical understanding and interest in environments such as industry, logistics and skilled trades
- Strong process understanding and a high customer- and service-orientation
- Excellent German and English skills; additional languages are an advantage
- Structured, goal-oriented working style
- Ability to work independently, flexibility and a high level of commitment
- Strong communication and collaboration skills
Benefits
- A dynamic, start-up-like environment with an informal, first-name culture
- A passionate team rethinking ergonomic workspaces together
- Responsibility from day one with plenty of scope to shape your role
- Flexible, mobile work in an agile environment
- Attractive salary package
- Open company culture with regular team events
- International collaboration with Development, Marketing, Sales, Operations and global partners
- Individual onboarding and continuous development through our training portal
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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