Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Desktop Support Intern at F5 providing customer-focused technical support while learning IT skills. Working with Windows, macOS, and mobile devices in a hybrid environment.
Responsibilities
- Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF.
- Help with the installation and basic troubleshooting of operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom.
- Support the tracking of IT assets and learn how ServiceNow is used for tickets and asset management.
- Learn how to manage user and device accounts in Azure under supervision.
- Work with team members to provide high-quality support to end users, both remotely and in person.
- Respond to HelpDesk requests, document actions taken, and elevate issues to other IT staff as appropriate.
- Participate in deploying new hardware and software and assist with onboarding new users.
- Contribute to maintaining a positive and professional customer experience.
- Create and modify KB articles and learn how we leverage KCS.
- Uphold F5’s Business Code of Ethics and Company policies.
- Perform other related duties as assigned to support the IT team and learning objectives.
Requirements
- Must be a current student in the United States pursuing a Bachelor’s, Master’s degree.
- Approaching Junior year (Bachelor’s) or beyond at the time of the internship.
- Available for a 12-week internship between May and September 2024.
- Must have at least one additional quarter/semester remaining after completing the internship.
- Must be willing to relocate to Seattle, WA or San Jose, CA for the internship and for a subsequent full-time role upon graduation if offered.
- This internship is open to students pursuing their bachelors or masters degree at an accredited college or university in the US, planning to graduate between December 2026 and June 2027.
Benefits
- Develop your skills with comprehensive training and support from experienced mentors.
- Enjoy additional days off for rest and rejuvenation.
- Embrace daily learning opportunities with autonomy and responsibility.
- Gather with company leaders, fellow interns, and future colleagues for a fun and interactive week of events to celebrate interns and prepare you for a future at F5.
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