Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Learning System Support Specialist handling user inquiries and troubleshooting issues with learning systems. Collaborating with multiple teams to ensure effective learning processes across supported regions.
Responsibilities
- Provide accurate, timely, and compliant Level 2 support for learning systems
- Process and resolve learning-related user inquiries via ServiceNow
- Troubleshoot learning system issues and guide users through correct processes
- Publish, update, and maintain learning content, including e-learning modules
- Ensure metadata accuracy, version control, course availability, and correct assignment rules
- Process and maintain learning-related access requests, including permissions for administrators
- Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners
- Safeguard learning data quality and ensure compliance with global learning governance
Requirements
- Fluent English communication skills
- Advanced knowledge of SuccessFactors Learning or comparable LMS platforms
- Intermediate experience with ServiceNow or similar ticketing tools
- Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments
- Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles
- Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting
- Practical experience working with LMS platforms, including user issue troubleshooting and content updates
- Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation
- Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues
- Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles
- Experience working in an international environment with multiple learning audiences and local requirements
Benefits
- Sports card
- Life insurance
- Inclusive, international working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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