Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross-functional teams in Doha.
Responsibilities
- L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA
- Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
- Creating and maintaining user manual and admin manuals
- Onboarding of New Users (Supporting Application Training)
- Working with Cross-Functional Teams
- Manage stakeholders’ communication, support change management, manage business demand deliveries
- Document and communicate assigned work and progress to immediate project team, and management
- Support the organization’s project management policy, practice and methodology
- Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
- Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
- Leads process improvement, innovation and automation initiatives
- Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
- Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
Requirements
- Bachelor in IT or Relevant
- Overall 12 years’ experience in similar skill set.
- Excellent verbal and written communication skills in English.
- Proficient verbal and written communication skills in Arabic (Preferred).
- Excellent customer interaction attitude and behavior.
- Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
- Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).
Benefits
- Professional environment
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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