As the tourism authority of the five boroughs of ​New York City, our mission is to invite the world and energize the City—building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors.

New York City Tourism + Conventions

Browse and apply for open jobs at New York City Tourism + Conventions.

events

New York City Tourism + Conventions is the official tourism organization for New York City, dedicated to promoting the city's rich past and vibrant present. It offers a wealth of resources for visitors, including guides to attractions, dining options, events, and accommodations across the five boroughs. With a focus on showcasing the endless opportunities for exploration and enjoyment, it aims to make every visitor's experience memorable and engaging.

• Source, evaluate, and secure venues for events and trade shows.
• Manage onsite registration operations, including staff scheduling and attendee flow.
• Confirm and manage all food & beverage menus and requirements.
• Oversee A/V needs and coordinate logistics with venues and external partners.
• Serve as the primary onsite point of contact, providing leadership and direction to staff.
• Lead planning for smaller trade shows (e.g., MeetNY, Connect Marketplace), serving as the primary coordinator.
• Take the lead on Sales Mission planning, including logistics, partner coordination, and event flow.
• Align with internal departments to support and elevate their large-scale events, ensuring consistent processes and high-quality execution.
• Partner with the Events Department Coordinator on invitation content, timelines, guest lists, and communication strategies for broader company events.
• Develop, manage, and reconcile event budgets, ensuring cost efficiency and financial accountability.
• Track expenses, vendor invoices, and deliverables to support transparent and accurate reporting.
• Manage all aspects of the RSVP system as an overarching initiative, ensuring the correct system is used, troubleshooting and resolving issues.

Manager, Trade Shows and Events

Manager overseeing events and trade shows for New York City Tourism + Conventions. Organizing, managing, and supporting internal and external events in a dynamic team environment.

• The Coordinator supports the Events Department in the execution of trade shows, sales missions, and client events by managing administrative workflows, registration processes, member communications, and on-site logistics.
• Create, manage, and report on all event and trade show invitations and RSVPs, including managing Splash RSVP tracking.
• Prepare weekly accounting updates and track cash receipts accurately.
• Process and manage departmental expenses through Expensify, including expense reports.
• Coordinate with Office Services to schedule internal resources and handle all logistical needs, including messengering and shipping for events and trade shows.
• Provide general event support including venue searches, logistical coordination, and internal scheduling.
• Manage all incoming event and trade show registrations.
• Use Simple View to create registrations, update member spreadsheets, process invoice requests, and maintain accurate data.
• Coordinate closely with the Membership Department to ensure member registrations are properly communicated, recorded, and supported.
• Prepare and send invoices for member and partner participation, track payment status in collaboration with Finance.
• Send calendar invites to senior staff for all membership events to ensure proper visibility, attendance, and internal coordination.
• Create and update Member Opportunities on the company website, ensuring information is current, accurate, and aligned with event timelines.
• Serve as a point of contact for member questions related to trade shows, sales missions, deadlines, and requirements.
• Coordinate on-site registration and attendee support for events, trade shows, and sales missions.
• Assist with check-in processes, materials distribution, and general attendee services to ensure a smooth on-site experience.
• Execute sales missions, large trade shows, and associated client events alongside the Manager, supporting logistics, registration oversight, and attendee coordination.
• Assist with day-of needs including staffing support, vendor coordination, and issue resolution.
• Develop and maintain Google Sites for upcoming trade show presentations, ensuring accuracy, updated content, and a professional layout.

Coordinator, Trade Shows and Events

Coordinator supporting Events Department in executing trade shows and client events. Handling logistics, registrations, and ensuring smooth attendee experience in New York office.

video-editor

• Concept, create, edit and manage engaging social video content for our Instagram, TikTok, YouTube Shorts, LinkedIn and Facebook Reels channels.
• Scout and work with NYC-based creators to help cover New York City attractions, culture and events from a tourist-facing POV.
• Handle the video pre-production process, liaising with internal teams, NYC Tourism partners and members of the local tourism industry.
• Ensure that all NYC Tourism social videos comply with brand guidelines, including legal requirements.
• Manage editing workflow with freelance video editor(s).
• Work with our Legal and Accounts Payable departments to generate and execute contracts with contributors and to process invoices promptly.
• Shoot and edit occasional video for NYC Tourism social channels, including interviews with various tourism sectors, B2B partners and on the street with the general public.
• Write strong and engaging copy that connects with a large and diverse audience.
• Generate and brainstorm ideas with other internal teams.
• Collaborate with the team to diversify our brand while increasing followership.
• Ensure a diversity of ideas, perspectives and voices.

Social Video Producer

Social Video Producer responsible for creating engaging video content for NYC Tourism's social media channels. Collaborating with local creators to showcase New York City's attractions and culture.

product-designer

• Collaborate with the digital and creative teams to deliver human-centered designs for existing and new digital products, most importantly our consumer website, nyctourism.com.
• Analyze and interpret data and user research to inform design decisions as well as complement insights with additional research (i.e. Competitive Analysis).
• Generate wireframes, low and high-fidelity mockups, interactive prototypes, and behavioral specifications.
• Conduct remote usability testing to validate design decisions before launch and on an ongoing basis post-launch.
• Collaborate with digital and creative teams to generate and collect UX copy, brand assets, and photography.
• Organize information and interactions based on targeted and personalized content.
• Organize content and improve information architecture based on business needs, editorial needs, and user needs.
• Iterate based on stakeholder feedback and deliver design requests to meet key timelines and milestones.
• Constantly review analytics and KPIs and conduct usability testing to offer suggestions for improvement and refine the user experience.

UX Design Lead

Lead Designer (UI/UX) at NYC Tourism + Conventions responsible for designing digital experiences. Collaborating with product teams and conducting usability testing to enhance nyctourism.com.

executive-assistant

• Manage complex and frequently changing calendars across three EVPs; schedule internal and external meetings with precision and confidentiality.
• Anticipate scheduling conflicts and prioritize meetings based on strategic importance.
• Coordinate meeting logistics, including space reservations, virtual links (Zoom/Teams), catering, and materials preparation.
• Handle expense report processing and reconciliation (via Expensify) for the three EVPs.
• Provide travel coordination support (minimal travel expected; EVPs may book directly).
• Maintain organized digital and physical filing systems; help standardize shared drives for each EVP’s area.
• Assist with data entry and updates in the organization’s CRM as needed, supporting larger departmental projects or clean-up efforts.
• Maintain an organized tracking system for invoices, recurring deadlines (all-staff meetings), key deliverables, and ongoing initiatives across departments.
• Schedule and coordinate external and internal meetings as needed (e.g., Committees of the Membership, cross-department working groups, members and/or clients).
• Prepare agendas, track attendance, take meeting notes, and document key action items as needed.
• Support follow-up communication and ensure deliverables are completed on schedule.
• Support the organization of PowerPoint presentations and briefing materials.
• Assist in compiling departmental updates or data summaries for leadership meetings.
• Assist with registrations, RSVPs, and tracking attendance for conferences, member events, or industry engagements involving the EVPs.
• Provide occasional onsite support for high-level meetings or events hosted by NYC Tourism + Conventions.
• Screen and organize high-volume email correspondence; flag urgent or time-sensitive requests and help prioritize responses.
• Serve as a liaison between the EVPs and internal teams, ensuring clear and timely communication.
• Compile meeting minutes as directed.

Executive Assistant

Executive Assistant providing administrative support to EVPs at NYC Tourism + Conventions. Coordinating schedules, meetings, and communication for efficient operations.

customer-success-manager

• Create and manage events including familiarization tours, media visits, and site visits for all departments in Simpleview.
• Ensure accurate tracking, categorization, and reporting of member and partner activities.
• Strengthen the organization’s ability to measure engagement and outcomes through reliable CRM data.
• Develop clear, easy-to-follow training materials and reference guides.
• Lead onboarding and refresher sessions to build user confidence and consistency.
• Identify knowledge gaps and provide targeted coaching to improve user adoption.
• Review how teams use the CRM and recommend adjustments to streamline workflows.
• Identify opportunities to reduce manual tasks and enhance data accuracy.
• Support staff in developing reports and dashboards that translate CRM data into actionable insights.
• Serve as the main contact for CRM-related questions and requests; log tickets with Simpleview related to these needs.
• Provide practical, solutions-oriented support to staff to ensure data is entered and maintained consistently.

CRM Analyst

CRM Analyst supporting Simpleview platform for NYC Tourism + Conventions. Creating and managing events while providing training and process improvement across departments.

New York City Tourism + Conventions

About the company

Open jobs

6 jobs found

Manager, Trade Shows and Events

New York City Tourism + Conventions

Coordinator, Trade Shows and Events

New York City Tourism + Conventions

Social Video Producer

New York City Tourism + Conventions

UX Design Lead

New York City Tourism + Conventions

Executive Assistant

New York City Tourism + Conventions

CRM Analyst

New York City Tourism + Conventions