Hybrid UX Design Lead

at New York City Tourism + Conventions

• Job title: UX Design Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $104,000 - $144,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Invision, JavaScript
• Location requirements: Hybrid, New York City, United States

About the role

• Lead Designer (UI/UX) at NYC Tourism + Conventions responsible for designing digital experiences. Collaborating with product teams and conducting usability testing to enhance nyctourism.com.

Responsibilities

• Collaborate with the digital and creative teams to deliver human-centered designs for existing and new digital products, most importantly our consumer website, nyctourism.com.
• Analyze and interpret data and user research to inform design decisions as well as complement insights with additional research (i.e. Competitive Analysis).
• Generate wireframes, low and high-fidelity mockups, interactive prototypes, and behavioral specifications.
• Conduct remote usability testing to validate design decisions before launch and on an ongoing basis post-launch.
• Collaborate with digital and creative teams to generate and collect UX copy, brand assets, and photography.
• Organize information and interactions based on targeted and personalized content.
• Organize content and improve information architecture based on business needs, editorial needs, and user needs.
• Iterate based on stakeholder feedback and deliver design requests to meet key timelines and milestones.
• Constantly review analytics and KPIs and conduct usability testing to offer suggestions for improvement and refine the user experience.

Requirements

• 3-4 years of experience designing and testing UI/UX for responsive web/mobile/digital experiences.
• An established portfolio of UI/UX case studies for web/mobile/digital experiences.
• Experience and proficiency in Sketch and InVision.
• Experience in other Product Design tools like Sketch and Adobe XD is accepted, but Figma is strongly preferred.
• Experience conducting remote usability testing (i.e. UserTesting).
• Ability to facilitate collaborative design sessions (i.e. ideation brainstorms, design studios).
• Passion for problem-solving, understanding user needs, and understanding business needs and requirements.
• Strong communication skills and is team oriented.
• Knowledge of basic HTML, CSS, JavaScript.

Benefits

• Hybrid Schedule : 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.
• Generous Time Off : PTO days and sick time.
• Holidays : up to 12 paid company holidays, plus extended Winter Break.
• Floating Holiday : 1 per year, front-loaded.
• Healthcare : Premium medical, dental, and vision plans, plus HRA.
• Retirement & Development : Retirement savings plan and professional development opportunities.
• Perks : Cell phone credit to subsidize your plan, monthly commuter allowance.