Hybrid Group Sales Representative

at Nantahala Outdoor Center

• Job title: Group Sales Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $15 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bryson City, United States

About the role

• Group Sales Representative selling outdoor adventure experiences at NOC. Managing and growing group accounts with a full sales cycle approach.

Responsibilities

• Generate sales for all NOC properties, assets, attractions, and activities—meeting or exceeding assigned sales budgets—by booking, managing, and growing NOC’s Group and Custom accounts and reservations year-round
• Maintain and expand existing group business through excellent follow-up, proactive account management, and trip-to-trip relationship building that increases return visitation
• Develop new group and custom business through consistent prospecting, outreach, and cold calling, including exploring new group segments and partnership opportunities
• Gain a thorough knowledge of NOC customer channels, relationships, and full product lineup (adventure, lodging, food & beverage, retail, and trip planning where applicable)
• Assure prompt response to all sales inquiries and deliver a consultative, solutions-oriented sales experience
• Ask questions, identify needs, and offer recommendations that maximize guest satisfaction and best utilize NOC lodging and recreational resources
• Collect deposits and balance payments in a timely manner per NOC group payment policy
• Collaborate with all NOC departments to ensure groups are supported appropriately from booking through arrival and post-trip follow-up
• Embrace all technology platforms necessary to book group reservations, manage accounts, and track sales performance
• Support NOC’s Guest Relations Office as needed
• Other duties as assigned

Requirements

• Familiarity with outdoor recreation, travel, tourism, hospitality, and/or experience-based products
• Proven ability to build and maintain relationships with customers, leaders, and stakeholders
• Strong interpersonal skills with a consultative, service-oriented approach
• Excellent written and verbal communication skills (phone, email, and in-person)
• Strong time management and organizational skills, with the ability to manage multiple accounts and deadlines simultaneously
• Comfort with proactive outreach, including prospecting and cold calling
• Proficiency in Windows and Microsoft Office (Outlook, Excel, Word)
• Ability to learn and use reservation platforms, sales tools, and other technology systems
• Valid driver’s license and clean driving record
• Experience using a CRM and maintaining accurate sales/activity records (Preferred)
• Demonstrated sales success (meeting/exceeding goals; growing revenue, retention, and/or account size), tangible record of closing sales. (Preferred)
• Experience selling group experiences, travel, events, hospitality, or recreation products (Preferred)
• Ability to identify and develop new group segments, partnerships, or channels (Preferred)
• B.S./B.A. in Hospitality, Business, Marketing, or related field (Preferred)