Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
About the role
- Customer Second Level Support managing existing clients focusing on large projects and batteries. Collaborating with project management and sales for customer-friendly onboarding.
Responsibilities
- Responsibility for managing our existing customers
- Focus on large/key accounts, major projects, and batteries
- Customer-friendly and professional onboarding
- Providing expert support to international customers
Requirements
- Experience in customer second-level support
- Experience managing large/key accounts and large-scale projects
- Motivation to take on new challenges
- Ability to build trusted relationships
- Business-fluent German and English
- Experience working with data-driven insights and analyses
Benefits
- Hybrid and flexible working, including a home office setup
- Option to accrue and flexibly use additional days off through our flextime model
- Extensive development opportunities such as language courses, coaching, and training
- JobRad (company bike) and Deutschlandticket (public transport pass)
- Sports offerings such as Urban Sports Club membership and yoga classes
- Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
- External support for finding childcare (Kita) placements and assistance with other private and professional challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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