Human Resources Team Lead inspiring a team and building compensation frameworks at Transoft Solutions. Collaborating across Americas and APAC regions, emphasizing flexible and inclusive work cultures.
NU
Hybrid HR Shared Services Center Advisor III – Leave Management
Posted 4 months ago
About the role
- HR Advisor supporting operational processes for an HR Center of Excellence. Guiding Navy Federal employees with HR inquiries and leave management.
Responsibilities
- Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programs
- Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
- Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
- Resolve complex operational/processing issues, inquiries, and complaints
- Ensure work is completed within defined service level agreements
- Ensure compliance with all HR related policies, practices, and procedures
- Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or procedures
- Lead, guide, and mentor less experienced staff
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Research, analyze and determine cause/impact of complex errors/omissions
- Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE
- Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
- Perform research and provide recommendations for process improvements
- Act as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communications
- Oversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolution
- Prepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policies
- Review and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systems
- Coordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolution
- Perform other duties as assigned
Requirements
- Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
- Ability to work independently and in a team environment
- Experience in leading, guiding, and mentoring others
- Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
- Advanced knowledge of various Human Resource issues, services, and systems
- Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced customer service and stakeholder management skills
- Effective database and presentation software skills
- Advanced organizational, planning and time management skills
- Advanced research, analytical, and problem-solving skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Expert skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced verbal and written communication skills
- Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
- Significant experience in human capital management systems
- Significant knowledge of Navy Federal products, services, programs, policies and procedures
- Advanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channels
- Expert skill in managing and resolving complex employee cases with attention to detail and accuracy
- Advanced skill in creating reports, validating data, and ensuring compliance with HR standards and policies
- Advanced knowledge of HR systems, particularly Oracle HCM, and the ability to maintain accurate employment records
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Flexible working hours
- Professional development opportunities
Job title
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