Hybrid HR Shared Services Center Advisor III – Leave Management

at Navy Federal Credit Union

• Job title: HR Shared Services Center Advisor III – Leave Management
• Job type: Full Time
• Experience level: Junior
• Salary: $29 - $45 per hour
• Degree requirement: Associate's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, Pensacola, United States

About the role

• HR Advisor supporting operational processes for an HR Center of Excellence. Guiding Navy Federal employees with HR inquiries and leave management.

Responsibilities

• Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programs
• Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
• Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve complex operational/processing issues, inquiries, and complaints
• Ensure work is completed within defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or procedures
• Lead, guide, and mentor less experienced staff
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause/impact of complex errors/omissions
• Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
• Perform research and provide recommendations for process improvements
• Act as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communications
• Oversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolution
• Prepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policies
• Review and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systems
• Coordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolution
• Perform other duties as assigned

Requirements

• Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Ability to work independently and in a team environment
• Experience in leading, guiding, and mentoring others
• Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
• Advanced knowledge of various Human Resource issues, services, and systems
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced customer service and stakeholder management skills
• Effective database and presentation software skills
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills
• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
• Significant experience in human capital management systems
• Significant knowledge of Navy Federal products, services, programs, policies and procedures
• Advanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channels
• Expert skill in managing and resolving complex employee cases with attention to detail and accuracy
• Advanced skill in creating reports, validating data, and ensuring compliance with HR standards and policies
• Advanced knowledge of HR systems, particularly Oracle HCM, and the ability to maintain accurate employment records

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
• Flexible working hours
• Professional development opportunities