Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
About the role
- Call Center Agent supporting renowned company in the insurance sector via outbound customer contact. Actively contacts existing customers to advise on insurance products, handling requests by phone, email, and more.
Responsibilities
- You represent a renowned insurance company in outbound customer contact.
- You proactively contact existing customers by phone and advise them on insurance products and plan options.
- You handle customer requests to completion by phone and, if required, by email or in writing.
- You record customer data, verify it carefully, and update it in the system.
- You document call contents and maintain all relevant information in the systems.
- You work with SAP-based systems, in a Windows environment, and with Microsoft Office programs.
- You identify opportunities for optimization and find the appropriate insurance policy/plan for your customers (Sales After Service).
Requirements
- Professional experience in telephone-based customer service, or a strong motivation to work in this area.
- A completed vocational qualification (commercial/administrative) is desirable.
- Very good German language skills, both spoken and written.
- Basic PC skills.
- Strong communication skills and the ability to engage and delight customers.
- Openness to selling add-on services and recommending product optimizations.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
HRA Call Center Agent conducting health risk assessments over the phone for Independent Living Systems. Collecting medical history and providing guidance on preventative care measures.
Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
Contact Center Representative servicing customers through multiple communication platforms for Ancora brands. Responsibilities include handling inquiries and meeting service expectations.
Campaign manager for operational CRM at a leading insurance company. Responsibilities include planning call center campaigns and analyzing customer databases.
Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.