Account Manager handling outbound sales for SMB clients in the high tech industry. Achieving sales targets and building client relationships in a hybrid working environment.
About the role
- Account Manager nurturing long-term relationships with mid-market customers at Middesk. Drive customer success and advocate for customer needs with a focus on technical expertise and collaboration.
Responsibilities
- Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.
- Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
- Lead renewal conversations, proactively identifying risks and ensuring retention.
- Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.
- Collaborate with internal teams to capture customer insights and influence product improvements.
Requirements
- 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
- Experience managing mid-market customers and driving retention, renewals, and engagement.
- Strong relationship management skills, with the ability to engage both operational and executive stakeholders.
- Ability to explain technical concepts to non-technical audiences and support product adoption.
- A proactive, problem-solving mindset with a focus on helping customers succeed.
- Experience in financial services, risk management, or B2B compliance is a plus.
- Bachelors Degree+
Benefits
- Offers Equity
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