Account Supervisor managing client relationships and leading marketing campaigns at Acosta Group. Overseeing all phases of strategic planning, creative execution, and program implementation.
About the role
- IT Service / Key Account Manager managing customer relations with strategic focus on service delivery and business potential generation in the banking sector.
Responsibilities
- Customer management: Managing existing customers
- Advising on services and products
- Regular customer communication regarding the status of ongoing orders
- Maintaining customer databases
- Creating customer development plans
- Handling complaints and escalations
- Proposal management: Negotiating proposals with customers
- Preparing proposals
- Managing the proposal process
- Order management: Developing and contractually agreeing new services in the form of product/service specifications or project contracts
- Reviewing orders and service delivery
- Maintaining product and service specifications
- Acquiring new customers, business areas and projects
- Reporting/monitoring for own area of responsibility
- Ensuring profit and loss (P&L) responsibility for assigned customers
Requirements
- Completed degree in Business Informatics, Business Administration or equivalent
- Completed vocational training in IT or a commercial/business field
- Practical knowledge and experience in selling IT services
- Experience in customer support/account management or IT service management
- IT know-how/technical understanding and relevant experience desirable
- Ability to think and act entrepreneurially
- Strong customer and service orientation
- Excellent communication skills in German
Benefits
- 30 days of vacation
- Flexible working hours
- Company pension plan
- Training and development opportunities
- Deutschlandticket (subsidised nationwide public transport pass)
- JobRad (company bike leasing)
- Urban Sports Club membership
- Company events
- Employee benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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