People Operations Partner responsible for enhancing HR systems at Cresta, an AI company revolutionizing customer conversations. Focused on scalability and data intelligence in a hyper - growth environment.
About the role
- Senior People Partner driving people strategy at M-KOPA Kenya. Collaborating with leadership to scale digital and financial inclusion across multiple African markets.
Responsibilities
- As one of our People Partners for Kenya you'll drive our people agenda while contributing to global initiatives across five African markets
- Serve as trusted advisor to members of Kenya's leadership team, aligning people strategies with business priorities and market growth objectives
- Partner with leadership to tackle organisational challenges and deliver innovative people solutions that drive business performance
- Use people analytics to track key metrics, identify trends, and provide actionable insights that inform strategic decision-making
- Design and implement talent strategies for attraction, development, and retention across all Kenya functions
- Lead organisational design initiatives, workforce planning, and succession strategies to support business scaling
- Facilitate talent reviews and performance calibrations with leaders, ensuring fair and effective talent management processes
- Cultivate a growth-oriented, high-performance culture through effective performance management and employee engagement initiatives
- Manage complex organisational change initiatives, from planning through execution and measurement
Requirements
- 8+ years of progressive HR experience with 3-4 years partnering with senior leaders in fast-growth, complex organisations
- Proven track record designing and implementing people strategies that drive measurable business results across local and global contexts
- Strategic and operational range - equally comfortable with long-term planning and hands-on execution, with strong business acumen to translate people priorities into business outcomes
- Expert coaching and advisory skills for leaders at all levels, with strong change management capabilities and ability to influence without authority
- Data-driven approach to decision-making with experience using people analytics to inform strategy and track performance
- Deep understanding of Kenyan labour practices and regulatory environments, with experience navigating complex employee relations
- Experience in fast-paced, high-growth environments with proven success in matrixed organisations and multi-stakeholder management
Benefits
- Hybrid flexibility: Full-time, onsite role with some hybrid flexibility, working local hours in Kenya and supporting managers and colleagues both in-person and virtually
- Global collaboration: Work with a global People team across Africa and Europe
- Professional development: Access to development programs and coaching partnerships
- Family-friendly policies: Enhanced parental leave and flexible working arrangements
- Well-being support: Comprehensive well-being programs and career growth opportunities
Job title
Job type
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Degree requirement
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