Junior People Operations responsible for administrative HR tasks and maintaining employee records at iCliGo. Ensuring compliance and supporting payroll activities within the HR department.
About the role
- Senior People Manager partnering with business managers on performance management and employee lifecycle processes. Enhancing workplace culture and supporting team leaders through change.
Responsibilities
- Be a trusted senior people partner to managers across the business, confidently handling performance, conduct, absence, and contract matters with fairness and good judgement.
- Work closely with hiring managers and external recruiter partners to deliver a consistent, high-quality recruitment experience that sets people up for success from day one.
- Make sure the whole employee lifecycle hangs together, from recruitment and onboarding through development, performance, and exits, so nothing feels clunky or disconnected.
- Design and deliver practical manager learning and development that builds real-world leadership skills, confidence, and accountability.
- Own and continuously improve our performance framework, including performance criteria, calibration cycles, and progression principles, using people data to keep things fair and consistent.
- Lead reward and pay processes, including pay reviews, pay changes, benchmarking, and alignment with our pay scales and progression framework.
- Line manage our People Ops Coordinator and Specialist, setting clear expectations, supporting their development, and helping streamline people and office operations.
- Oversee HRIS and people systems, keeping data accurate, workflows smooth, and insights useful for workforce planning and decision-making.
- Keep people records, documentation, and HRIS data in great shape, well-organised, accurate, and meeting internal and regulatory standards.
- Take ownership of people-related compliance in a CQC-registered environment, making sure People practices are consistent, appropriate, and audit-ready.
- Own GDPR-compliant handling of people data, ensuring accuracy, integrity, and responsible use across systems and processes.
- Spot people-related compliance or data risks early and deal with them proactively, escalating where needed.
- Support teams and leaders through change, helping bring clarity, structure, and better ways of working as the business grows.
- Help shape a great workplace by guiding office management, team events, and social initiatives that build connection, celebrate success, and support performance.
Requirements
- Significant experience in a senior People or HR role, with hands-on ownership of employee relations, performance management, and reward processes.
- Proven experience supporting recruitment alongside hiring managers and external recruitment partners.
- Demonstrated experience managing and developing direct reports, including handling complex or challenging situations with confidence and consistency.
- Strong working knowledge of UK employment law and experience across a range of contract types and working arrangements.
- CIPD Level 5 qualification (or above), or substantial equivalent experience within a People function.
- Experience designing and delivering manager development or people-related training that is practical and applied.
- A pragmatic, commercially aware approach to people management, balancing empathy with clarity, standards, and accountability.
Benefits
- A competitive salary, alongside share options in a growing and profitable health-tech company
- 25 days holiday plus national holidays
- 2 days/week in our London office (for most core roles)
- Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone)
- £200/year professional development budget, plus extra for role-specific training
- Salary Sacrifice and Cycle to Work schemes
- Quarterly in-person socials and company meet-ups
- A friendly, mission-driven team where your work really matters
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