Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
M-
M-KOPA
Currently Hiring
About the company
Founded in 2011, M-KOPA is a fintech platform that provides digital financial services to underbanked consumers by leveraging data to combine digital micropayments with the Internet of Things [IoT] technology.
With operations in Kenya, Uganda, Nigeria and Ghana, M-KOPA’s platform has provided over $1 billion in credit and enabled 3 million customers to access smartphones, electric motorcycles, solar power systems, digital loans and health insurance.
The company directly employs nearly 2,000 people across Africa and has created over 10,000 roles for sales agents since the start of 2020.
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10 jobs found
Senior Analytics Manager applying customer behaviour analytics to solve credit risk at M - KOPA. Building predictive models and collaborating with cross - functional teams to drive financial inclusion in Africa.
Test and Validation Engineering Intern at M - KOPA collaborating with engineers to create and execute test plans. Involved in product validation and documentation to guarantee quality standards within the engineering team.
BPO Operations Manager leading 500+ agents in Customer Care operations at M - KOPA, ensuring SLA compliance and operational excellence. Focus on performance management and strategic partnerships in Kenya.
Senior People Partner driving people strategy at M - KOPA Kenya. Collaborating with leadership to scale digital and financial inclusion across multiple African markets.
Senior Data Scientist leading advanced credit risk analytics to influence fintech growth decisions. Engaging in complex data modeling and collaboration across diverse teams in Ghana.
Senior Credit Analytics Manager using SQL and Python/R to build predictive models for credit strategies. Collaborating with cross - functional teams to improve financial inclusion across Africa.
Leading credit performance analytics to drive financial inclusion for millions across Africa. Partnering with various teams to shape credit strategy and enhance financial security.
Zoho CRM System Administrator maintaining and enhancing CRM system at M - KOPA for EV adoption across markets. Collaborate with cross - functional teams to optimize customer interactions.
Country Marketing Manager leading marketing strategies for digital and financial inclusion across markets. Managing budgets, campaign execution, and collaboration with global teams.