Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
About the role
- Call Center Representative providing call handling for hospital sites and emergency lines. Responsible for answering calls, transferring, and overseeing critical alerts in healthcare.
Responsibilities
- Provides incoming call handling for hospital sites and emergency lines
- Responsible for answering incoming calls, transferring calls appropriately, and administrative duties
- Issues critical alerts and codes based on requests from clinical and operational departments
- Answers all calls in a courteous and professional manner
- Provides general information to callers concerning physician office telephone numbers, area codes and hospital listings
- Utilizes LVHN’s current EMR system to provide callers information regarding patients’ room numbers, telephone numbers and discharge dates
- Screens critical care and do not announce patient phone calls for LVHN
- Contacts providers according to daily on call schedules and makes immediate changes as necessary
- Assists in the troubleshooting, testing, maintenance, and design of internal communication systems
- Updates physician and physician office information on an as needed basis
- Determines the purpose of caller and forwards the incoming calls to the appropriate staff member or voice mailbox
- Alerts and directs staff to critical situations such as Codes and Alerts according to each distinct procedure
- Places and documents international and long distance calls for colleagues and patients
Requirements
- High School Diploma/GED
- 1 year customer service experience
- Ability to maintain effective interpersonal relationships
- Excellent communication skills both written and verbal
- Strong customer service orientation
- Effectively deals with multiple and changing priorities
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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