Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Customer Success Manager for B2B SaaS driving client satisfaction and growth in the electronics industry. Collaborating across teams to optimize customer experience and product value.
Responsibilities
- Manage customer portfolio to ensure amazing experience and prevent churn
- Conduct interactive user trainings and workshops for onboarding
- Share insights to build a deep understanding of user needs
- Identify opportunities for product enhancement based on customer feedback
- Drive contract expansions and negotiate when necessary
- Deepen knowledge of product and industry practices
- Leverage modern tools and technologies for productivity
Requirements
- Fluent in 🇩🇪 German and 🇬🇧 English
- Passionate about Customer Success and B2B SaaS
- Ability to facilitate onboarding and customer training
- Capability to collect and analyze customer feedback data
Benefits
- Flexible work arrangements
- Professional development opportunities
- Travel expenses covered for industry events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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