Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
About the role
- Customer Success Intern at Pluxbox assisting customers in using the platform. Onboarding users and driving engagement for a leading cloud-based development platform.
Responsibilities
- Develop a deep understanding of customers’ design strategy and business objectives and drive use of the Pluxbox Platform to help them achieve those objectives
- Onboarding new users and setting them up for success
- Driving engagement and adoption among existing customers by conducting continuous best practice sessions, product demos
- Monitor entitlements in key accounts and drive successful renewals and expansions
- Deliver actionable and candid feedback from customers to the Figma design and development teams
- Writing Technical documentation
- Giving input for creating tutorial videos
- Developing and optimizing training(s) for Pluxbox Platform user(s)
Requirements
- You are a bachelor’s or master student.
- You describe yourself as positive, proactive, assertive and you are a teamplayer;
- You have strong organisational skills with the demonstrated ability to prioritise multiple tasks and deliver results;
- Motivated self-starter taking ownership with ability to adapt to a continually changing business and work environment and manage multiple priorities;
- Strong verbal, written and listening communication skills in English.
- Problem solver with strong management skills, organisational and interpersonal skills.
- Good at speaking and writing English
- Experience with design software like Figma, Sketch, webflow.
- You must have good experience in user experience.
Benefits
- A flat Structure & informal culture.
- Flexible opportunity to work from home and office.
- You gain practical experience at an internationally renowned technology company;
- Standup desks, company laptop & hardware.
- Christmas party, online games on fridays, everyday afternoon drinks after 16:00.
- You gain useful knowledge with good stipend.
- You receive good support within an open and pleasant working culture.
- You work on live projects that will be used all over the world.
- Unlimited drinks and coffee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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