Technology integrator focused on providing business solutions that enable growth and operational efficiency for a wide range of companies.
hello@aliant.tech

Aliant

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customer-success-manager

Aliant is a digital solutions provider that helps businesses accelerate growth by implementing hyper-automation and IT integration. They combine technologies such as RPA, Artificial Intelligence, chatbots, Augmented Reality and low-code to automate workflows, and they also offer IT infrastructure design, managed print services, and AI-powered marketing automation delivered as managed or subscription services. Aliant focuses on enterprise-grade IT and automation solutions for business customers, backed by decades of experience and customer-centric professional services.

Technology integrator focused on providing business solutions that enable growth and operational efficiency for a wide range of companies. 
hello@aliant.tech

• Fazer Onboarding de clientes, acompanhamento de carteira;
• Identificar as necessidades dos clientes, analisando situações e propondo soluções;
• Apoiar a identificação de oportunidades de negócio e/ou expansão;
• Apoiar na retenção de clientes;
• Aplicar treinamentos para clientes internos e externos;
• Realizar agendas de acompanhamento e revisão de negócios com os clientes;
• Realizar follow-up a respeito do andamento dos projetos.

Consultor de Customer Success Pleno – Implantação B2B

Consultant in Customer Success responsible for B2B client onboarding and ongoing support. Working in a hybrid model in São Paulo, Brazil with client-focused tasks.

• Manage a portfolio of clients during the contract renewal period, ensuring predictability and efficiency in the process.
• Proactively contact clients approaching contract expiration to present renewal proposals and negotiate, clarifying all terms and conditions.
• Review and adjust contractual documents related to renewals, such as addendums, terms, and clause updates.
• Evaluate the client's history, current situation, and needs to conduct negotiations aligned with internal guidelines.
• Record all renewal progress in internal systems, maintaining organized and traceable records of interactions.
• Collaborate with departments such as Legal, Finance, and Support to resolve issues that impact the contractual process.

Junior Customer Success Consultant – Renewals Focus

Customer Success Consultant at Aliant focusing on client renewals for efficient service delivery ensuring satisfaction. Engaging with clients and managing contract renewals.

support-engineer

• Provide technical support to platform customers, answering questions and handling product-related incidents;
• Analyze, triage, and respond to tickets and emails received through the CRM (HubSpot);
• Investigate reported errors and behaviors by reproducing scenarios and collecting evidence for diagnosis;
• Guide customers on platform features, configurations, and usage workflows;
• Participate in customer meetings to provide clarifications and analyze processes within the system;
• Collaborate with Support, Development, Customer Success, and Sales teams;
• Escalate technical issues to the appropriate teams with structured information and full context;
• Monitor product fixes and improvements, validate outcomes, and communicate updates to customers;
• Contribute to the knowledge base and continuous improvement of support processes.
• Manage priorities and the ticket queue with organization and a sense of urgency.

Technical Customer Support Analyst

Support Technician for a SaaS platform focusing on customer issues resolution and collaboration with technical teams. Ensuring best customer experience through technical support and effective communication.

business-development-rep

• Conduct active outbound prospecting using cold calling, cold e-mail, LinkedIn messages, social selling and networking;
• Work exclusively with outbound leads and be responsible for generating qualified commercial meetings;
• Build, enrich and manage cold lead lists, segmented by market, customer profile and competitors;
• Execute sales approaches tailored to each prospect’s profile, segment and identified pain points;
• Manage individual prospecting and opportunity-generation targets, working daily to achieve results;
• Log, update and track all interactions, activities and opportunities in the CRM and engagement platforms;
• Analyze performance metrics and KPIs (calls, replies, conversion to meetings), continuously seeking outbound process optimization;
• Develop market analysis capabilities, mapping competitors, strategic segments and opportunities;
• Continuously pursue knowledge about the products, market and best prospecting practices;
• Actively participate in management rituals, team meetings and feedback sessions.

BDR Analyst – Outbound Focus

Business Development Representative focused on outbound sales. Generating qualified meetings for the commercial team in a B2B tech company.

sales-development-rep

• Realizar o primeiro contato com leads inbound que demonstraram interesse nas soluções;
• Qualificar leads entendendo cenário, dores, necessidades e momento de compra;
• Registrar e manter informações atualizadas no CRM;
• Agendar reuniões qualificadas para o time de vendas;
• Atuar de forma consultiva, representando a proposta de valor das soluções de compliance;
• Trabalhar em parceria com os times de Marketing e Vendas para evolução do funil;
• Seguir processos comerciais e contribuir com melhorias contínuas.

Sales Development Representative

Junior SDR responsible for qualifying inbound leads for compliance solutions. Join a collaborative B2B technology company in a hybrid work model with team-oriented culture.

frontend-engineer

• Respond to requests related to web pages, identifying and diagnosing technical issues.
• Make adjustments to HTML, CSS, and JavaScript, ensuring bug fixes and maintaining the visual and functional integrity of pages.
• Create pages from scratch based on predefined templates.
• Log tickets, track deadlines, and keep the team updated on the status of requests.
• Support the development team in analyzing recurring incidents and proposing improvements.
• Perform basic functional tests after fixes or updates.
• Document procedures, workflows, and best practices related to page support.
• Collaborate with internal teams (Development, Product, Support, and Customer Success) to clarify questions and assist in problem resolution.
• Monitor page performance and behavior, reporting anomalies or slowdowns.

Junior Front-end Developer

Junior Front-end Developer joining a growing team for Aliant focused on digital governance, risks, and compliance solutions in a hybrid work environment.

Technology integrator focused on providing business solutions that enable growth and operational efficiency for a wide range of companies. hello@aliant.tech

Aliant

About the company

Open jobs

6 jobs found

Consultor de Customer Success Pleno – Implantação B2B

Aliant

Junior Customer Success Consultant – Renewals Focus

Aliant

Technical Customer Support Analyst

Aliant

BDR Analyst – Outbound Focus

Aliant

Sales Development Representative

Aliant

Junior Front-end Developer

Aliant