Hybrid Junior Customer Success Consultant – Renewals Focus

at Aliant

• Job title: Junior Customer Success Consultant – Renewals Focus
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Barueri, Brazil

About the role

• Customer Success Consultant at Aliant focusing on client renewals for efficient service delivery ensuring satisfaction. Engaging with clients and managing contract renewals.

Responsibilities

• Manage a portfolio of clients during the contract renewal period, ensuring predictability and efficiency in the process.
• Proactively contact clients approaching contract expiration to present renewal proposals and negotiate, clarifying all terms and conditions.
• Review and adjust contractual documents related to renewals, such as addendums, terms, and clause updates.
• Evaluate the client's history, current situation, and needs to conduct negotiations aligned with internal guidelines.
• Record all renewal progress in internal systems, maintaining organized and traceable records of interactions.
• Collaborate with departments such as Legal, Finance, and Support to resolve issues that impact the contractual process.

Requirements

• Bachelor's degree completed or in progress in Law, Business Administration, or related fields.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong organizational skills and excellent deadline management, essential for the renewal cycle.
• Clear communication, conciseness, and negotiation skills.
• Ability to handle objections and propose alternatives aligned with both the client and the company.
• Analytical, results-oriented profile with a strong desire to learn and develop.
• Experience with the renewal process.
• Previous experience in client service, preferably B2B.
• Experience or knowledge in drafting and reviewing contracts and addendums, including attention to detail, basic legal language, and clause adaptation.
• Previous experience in renewal, retention, customer service, or administrative/commercial areas.
• Experience with CRM (HubSpot).
• Fluent in English or Spanish.

Benefits

• Health and dental insurance.
• TotalPass for access to fitness and leisure activities.
• Physical and mental health programs (Eleva).
• iFood Benefits Card: Flexible modality to manage your balance according to your preferences. Categories include meal, groceries, home office, among others.
• Transportation voucher.
• Or reimbursement for rideshare trips, company shuttle, or parking, facilitating your commute (if you do not opt for the transportation voucher).
• Profit-sharing (PLR) linked to target achievement, tenure bonuses, marriage or newborn bonuses, and a Day Off during your birthday month.
• Annual allowance for books, courses, or events, and support for postgraduate, undergraduate studies, and language courses.
• Life insurance for you and your beneficiaries.