Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.
About the role
- Client Success Manager responsible for ensuring exceptional customer experience for landowners and tenants during processes of signup and onboarding. Overseeing platform operations and collaborating with teams to enhance performance.
Responsibilities
- Ensure exceptional customer experience for both landowners and tenants throughout the signup, bidding, leasing, and onboarding processes
- Serve as the primary point of contact for new and existing users
- Oversee day-to-day platform operations, identify system improvements, and collaborate with leadership and technology teams
- Monitor listings, bids, leases, payments, and signatures for accuracy
- Address fraudulent or suspicious activity
- Collect client feedback and identify pain points
- Recommend platform enhancements and support feature testing
- Build strong relationships with users and ensure ongoing satisfaction
- Provide training, demos, and support materials as needed
Requirements
- 2+ years in Client Success, Account Management, Farm Management Support or a related customer-facing role
- Strong communication skills and customer empathy
- Experience navigating digital platforms, CRM tools, and workflow systems
- Ability to manage multiple customer interactions simultaneously
- Problem-solving mindset with a focus on calm, professional resolution
- High attention to detail, especially regarding contracts, bidding rules, and platform compliance
- Preferred experience in agriculture, farm management, land leasing, or rural property services
- Familiarity with digital marketplaces, auction systems, or SaaS environments
- Understanding of landowner-tenant relationships and agricultural leasing terminology
- Experience supporting platform operations in a growing or startup environment
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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