The Noibu software platform helps eCommerce teams detect, prioritize, and resolve revenue impacting errors on their website.

Noibu

customer-success-manager

Noibu is a company that specializes in ecommerce monitoring and error detection solutions. Their platform helps ecommerce teams identify and resolve site errors that might impact revenue and customer experience. By providing 24/7 observability, Noibu allows technical, product, and DevOps teams to quickly reproduce and fix errors, prioritize the most impactful issues, and ultimately prevent revenue loss. Noibu integrates seamlessly with various ecommerce platforms, enhancing conversion rates and improving customer satisfaction with comprehensive technical data and error impact analysis.

• Manage enterprise accounts from onboarding through renewal and expansion
• Drive product adoption and usage through focused training, education, and sharing best practices
• Be a strategic advisor and partner, and be considered as an extension of the customer’s team
• Build deep, multi-threaded relationships with customers, including Executive Sponsors, Champions, and end users
• Deliver recurring meetings, including strategic business reviews and QBRs and demonstrate ROI
• Proactively manage risk and account health. Identify at-risk accounts early and lead action plans to resolution and adoption.
• Generate Customer Success Qualified Leads (CSQLs) to drive Net Revenue Retention (NRR)
• Lead commercial conversations and multi-year renewal discussions
• Manage escalations with urgency and professionalism
• Serve as the primary point of contact between customers and internal teams (Sales, Product, Engineering, Support) to drive overall customer success and continuous product improvements.
• Create and maintain account plans to map each customer from organization structure, business information, workflows, and more
• Utilize ChurnZero to track customer success metrics, account health & engagement scores to grow the relationship, drive account engagement and target potential risk within the base
• Contribute to playbooks, health scoring models, and CS process improvements

Enterprise Customer Success Manager

Enterprise Customer Success Manager at Noibu responsible for transforming customers into product champions. Focused on adoption, retention, and expansion through strong client relationships.

affiliate-manager

• Own the end-to-end hiring process: sourcing, interviewing, and closing top talent
• Serve as the go-to person for all hiring and talent acquisition needs
• Manage Lever ATS (experience with Juicebox is a plus!)
• Build strong, trusted partnerships with hiring managers and key stakeholders
• Partner with leadership to forecast hiring needs and build workforce plans aligned with business goals
• Develop and refine the employer brand to attract top candidates across all channels
• Own Great Places to Work submissions
• Create a positive candidate experience from first contact through onboarding handoff
• Build and nurture talent pipelines for hard-to-fill and future roles
• Design and implement recruiting strategies tailored to different roles and levels
• Optimize job postings and sourcing channels to maximize quality candidates and reduce time-to-fill
• Collaborate with People Operations on total rewards benchmarking to ensure competitive compensation and benefits packages

Talent Partner

Talent Partner managing the end-to-end hiring process for Noibu, a tech company focused on top talent acquisition. Responsible for building workforce plans and creating a positive candidate experience.

• Deliver value and customer success through all stages of the customer lifecycle, from onboarding through renewal & expansion.
• Proactively engage customers to support and drive adoption and usage of our platform.
• Perform monthly/quarterly meetings with customers.
• Proactively identify both renewal risk and expansion indicators within your customer base.
• Be a thought leader for your customers, proactively raising solutions and concerns before they become an escalation.
• Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers.
• Responsible for a renewal quota and conducting business reviews, monitoring customer health, managing escalations, and achieving KPIs.
• Problem-solve issues for your portfolio, whether that requires bringing in a technical expert or developing a workaround to find win-win solutions.
• Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant.

Mid-Market Customer Success Manager

Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.

data-scientist

• Own the end-to-end development of customer-focused data products
• Translate business questions from Go-To-Market and Product partners into clear requirements
• Explore product usage and feedback data
• Turn findings into dashboards, reports, and recommendations
• Advocate for data quality and performance
• Shape long-term analytics strategy around customers and their lifecycle
• Collaborate closely with Go-To-Market and R&D partners

Data Scientist

Data Scientist at Noibu developing data products to enhance customer journey and experience. Collaborating with teams to analyze usability and performance metrics for ecommerce optimization.

product-manager

• Own an ambiguous or high-impact problem space end-to-end: from framing → to shipped solution → to measured outcomes
• Lead discovery using customer conversations, product data, and competitive/market signals to de-risk the biggest unknowns
• Define success metrics and decision-ready tradeoffs (scope/speed/risk) and communicate a clear rationale to keep the squad aligned
• Drive solution discovery with Design and Engineering—turning hypotheses into experiments and iterating toward the best approach
• Build and evolve a roadmap for your product area (and contribute to the cross-squad R&D roadmap) with clear sequencing and dependencies
• Ship and land: instrument, monitor usage, respond to feedback, and iterate/fix until the work delivers the intended customer + business impact
• Partner with GTM teams (Sales, CS, Marketing) to incorporate frontline insights and support rollout

Staff Product Manager

Staff Product Manager at Noibu’s R&D team managing high-impact, high-ambiguity initiatives in a cross-functional squad environment.

Noibu

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5 jobs found

Enterprise Customer Success Manager

Noibu

Talent Partner

Noibu

Mid-Market Customer Success Manager

Noibu

Data Scientist

Noibu

Staff Product Manager

Noibu