Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
LG
Hybrid Senior Customer Success Manager
Posted 3 weeks ago
About the role
- Senior Customer Success Manager connecting strategic clients to LSEG's Risk Solutions portfolio. Ensure customers are empowered and derive maximum value from their investment while maintaining relationships.
Responsibilities
- Connects our most strategic clients to LSEG’s portfolio of Risk Solutions
- Ensure our customers discover the full power of LSEG by implementing workflow solutions
- Provide scalable yet adaptable mentorship
- Maintain a portfolio of high value client partnerships
- Work closely with the CSM Director to elevate the customer experience
- Manage relationship, education, deep functional expertise and leading standard processes for customer success
- Design and implement activities with key decision makers
- Assist in reducing risk of competition and find opportunities in client relationships
- Craft conditions for efficient renewal and upsell growth
Requirements
- 4+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance
- Execution focused with strong performance record, proactive, and positive
- Excellent communication and presentation skills
- Ability to flex style depending on audience (C-Level / Leadership / Team)
- Experience influencing other teams
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical
- Dental
- Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- basic life insurance
- disability benefits
- emergency backup dependent care
- adoption assistance
- commuter assistance
Job title
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Experience level
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Degree requirement
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