Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
About the role
- Operative handling of international imports in sea freight at L.I.T. Group in Nürnberg. Responsible for customer communication and process documentation management in import operations.
Responsibilities
- Operational handling of international imports, with a focus on sea freight
- Communication with customers, international offices, agents and suppliers
- Booking cargo space with shipping lines and airlines
- Processing and managing documents throughout the import process
- Preparing and checking incoming and outgoing invoices and handling billing
- Creating and tracking customer SOPs (Standard Operating Procedures)
- Handling complaints and ensuring prompt resolution
Requirements
- Completed commercial training, e.g. freight forwarding and logistics clerk, wholesale and export management clerk, or equivalent
- Minimum of 1 year of professional experience in sea and air freight
- Very good German and English skills, both written and spoken
- Confident user of common MS Office applications
- Reliable and efficient working style, able to react confidently to short-term changes in daily operations
- Team-oriented communication to ensure close and smooth collaboration with customers, partners and internal stakeholders
Benefits
- Job security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg. A modern, bright office and comprehensive IT equipment provide a comfortable working environment.
- Career development: Take advantage of individual development opportunities and assume responsibility from day one. We promote your professional growth and give you room for your own ideas and projects.
- Collaboration and team spirit: Join a family-like team that truly lives solidarity. Experience a collegial atmosphere with regular team events that strengthen exchange and cooperation.
- Flexibility: Enjoy the possibility to work remotely/mobile up to 2 days per week. We rely on trust and offer a balanced work–life integration.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, occupational health management (BGM), sports events and health days.
- Mobility: Benefit from our bicycle leasing via JobRad to travel in a cost-effective and environmentally friendly way.
- Financial additional benefits: Enjoy attractive referral bonuses (“employees refer employees”), exclusive discounts on fashion, leisure, travel & tech, as well as company pension schemes and capital-forming benefits.
- Innovation and recognition: Bring in your ideas and benefit from our ideas management with a bonus system.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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