Operative handling of international imports in sea freight at L.I.T. Group in Nürnberg. Responsible for customer communication and process documentation management in import operations.
Responsibilities
Operational handling of international imports, with a focus on sea freight
Communication with customers, international offices, agents and suppliers
Booking cargo space with shipping lines and airlines
Processing and managing documents throughout the import process
Preparing and checking incoming and outgoing invoices and handling billing
Creating and tracking customer SOPs (Standard Operating Procedures)
Handling complaints and ensuring prompt resolution
Requirements
Completed commercial training, e.g. freight forwarding and logistics clerk, wholesale and export management clerk, or equivalent
Minimum of 1 year of professional experience in sea and air freight
Very good German and English skills, both written and spoken
Confident user of common MS Office applications
Reliable and efficient working style, able to react confidently to short-term changes in daily operations
Team-oriented communication to ensure close and smooth collaboration with customers, partners and internal stakeholders
Benefits
Job security and stability: A permanent employment contract in a growth-oriented company with a strong location in Nuremberg. A modern, bright office and comprehensive IT equipment provide a comfortable working environment.
Career development: Take advantage of individual development opportunities and assume responsibility from day one. We promote your professional growth and give you room for your own ideas and projects.
Collaboration and team spirit: Join a family-like team that truly lives solidarity. Experience a collegial atmosphere with regular team events that strengthen exchange and cooperation.
Flexibility: Enjoy the possibility to work remotely/mobile up to 2 days per week. We rely on trust and offer a balanced work–life integration.
Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, occupational health management (BGM), sports events and health days.
Mobility: Benefit from our bicycle leasing via JobRad to travel in a cost-effective and environmentally friendly way.
Financial additional benefits: Enjoy attractive referral bonuses (“employees refer employees”), exclusive discounts on fashion, leisure, travel & tech, as well as company pension schemes and capital-forming benefits.
Innovation and recognition: Bring in your ideas and benefit from our ideas management with a bonus system.
Job title
Customer Service Specialist – Import Sea & Air Freight
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