Customer Service & Back - Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
About the role
- Customer Service Coordinator supporting EMEA operations for Johnson & Johnson in Dublin or Madrid. Delivering training and ensuring smooth operations for customer service teams.
Responsibilities
- Prepare and deliver training for new hires and existing team members.
- Create training schedules and provide market-specific and one‑to‑one training.
- Assign and track online training assessments.
- Review training results and improve training content where needed.
- Conduct regular training audits to ensure quality standards are met.
- Hold monthly one‑to‑one meetings to review performance and identify skill gaps.
- Recommend and organise follow‑up training (online, classroom, self‑study).
- Support preparation for internal and external audits.
- Monitor daily, weekly, and monthly workload and service performance.
- Act as an escalation point for customer and internal queries.
Requirements
- Third-level qualification in business, management, supply chain, or related field.
- Experience in a customer service or operations environment.
- SAP knowledge (essential).
- Fluent in English and Spanish (essential).
- Strong communication and coaching skills.
- Proficiency in Microsoft Office.
- Problem-solving mindset with attention to detail.
- Ability to work collaboratively and manage multiple priorities.
- Willingness to travel occasionally.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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