Customer Service Representative ensuring customer satisfaction by processing orders and handling inquiries. Collaborating with various departments to address issues and improve customer relations for Hanger's O&P services.
About the role
- Customer Associate supporting daily operations and customer requirements at Iron Mountain. Collaborating across teams to enhance service quality and drive efficiency in customer interactions.
Responsibilities
- Support the daily/monthly and quarterly operation that delivers on customer’s business requirements
- Monitor and control costs in line with contractual price structures
- Works with cross-functional business teams to deliver on goals and objectives
- Be responsible for process enhancements within the overall customer service group
- Support customer meetings (including Quarterly Business Reviews)
- Communicate operational efficiency to senior management and support performance management, use KPI’s to track progress, monitoring actual performance versus plan promoting awareness to enable improvement
- Identifying and eliminating root cause barriers to accuracy and productivity
- Participating in business meetings; supporting strategies and programs which improve the competitive position and profitability of the organisation
- Provide support and training to new team members
Requirements
- Degree in Business/IT/Supply or relevant business experience
- Previous work experience in high vol customer facing environment is desirable
- Previous problem-solving experience in planning, change management solving, and able to resolve issues of a complex nature
- The ability to travel both domestically and internationally
- Strong verbal and written communication skills
- Strong influencing, networking and team working skills
- Ability to work well in and across diverse global teams
- Knowledge of Excel
- Knowledge of Six Sigma/Lean Processes
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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