Customer Service Representative managing customer inquiries and providing technical assistance. Working within a motivated team at AddSecure, a leading IoT solutions provider in Europe.
About the role
- Customer Supporter at OneQrew assisting clients with software transition. Engaging with customers, providing support during digital shifts towards modern software.
Responsibilities
- As part of our team, you support our customers during the migration to our modern software.
- You help our customers successfully transition to the new digital environment.
- You act as their point of contact during this phase and ensure the migration runs smoothly and with confidence.
- You will be part of a committed team that supports one another.
- You coordinate appointments with our customers and reseller/trade partners.
- You independently handle incoming migration requests – following clear guidelines.
- You take care of transferring and converting customer data to the new software generation – either via remote support, cloud, or internal tools.
- You assist in designing and customizing forms (e.g., invoices or quotes).
- You provide basic introductions/training to our software smarthandwerk pro.
Requirements
- No specific formal qualification required – if you are reliable, communicate well with people, and enjoy learning new tasks, you are a good fit.
- You enjoy interacting with customers – by phone and by email.
- You like working in a structured way, appreciate clear processes, and are well organized.
- You are comfortable working on a PC and learning new programs – we provide intensive support for this.
- You have very good German language skills, both spoken and written.
Benefits
- Flexibility: Arrange your working day flexibly — in a way that works for you and your team.
- Personal development: We foster your personal growth — we recognise your know-how and potential and develop you purposefully.
- Health: Strengthen body and mind with Hansefit. You receive access to a large network of gyms, swimming pools and classes across Germany to find your ideal balance at any time.
- Occupational safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner we create a safe, healthy working environment that protects and strengthens you in everyday life.
- Mobility: Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e-bike. This lets you make your commute or leisure time active, affordable and environmentally friendly.
- Employee benefits: Benefit from real savings with our Corporate Benefits across many areas of life — through exclusive discounts, special offers and attractive deals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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