Trading Support Specialist at a Fintech firm helping clients with trading issues and inquiries. Engaging in diverse customer interactions while enhancing financial product knowledge.
About the role
- Customer Service Representative ensuring customer satisfaction by processing orders and handling inquiries. Collaborating with various departments to address issues and improve customer relations for Hanger's O&P services.
Responsibilities
- The customer service representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Will follow and enforce ACP Confidentiality, HIPAA, SOX, and all Quality Regulatory requirements that may apply within their daily activities, as defined by company policy/procedures.
- Answer technical questions for customers, dealers, and staff calls into Customer Service.
- Administers complaints database for “Issues”, “Complaints”, and “Incidents”.
- Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the compliance database.
- Obtain and examine all relevant information provided by the customer to assess validity of complaint, determine possible causes, trouble-shoot, and facilitate the appropriate solution.
- Accurately enter all supply, swaps, and replacements orders in AGW and/or MAS as needed dependent on process.
- Incidents – Acquire, provide information to facilitate MDR procedures.
- Assist field staff with questions and calibration issues as needed.
- Manage all Outlook mailboxes, and Fax drive.
- Ensure appropriate data management of all customer orders within network database.
- Responsible for customer follow-ups to promote positive customer relations with all customers, dealers, and staff.
- Will originate phone calls to current customers to assure the best customer support, and provide information about products and services, to facilitate marketing initiatives.
- Maintain relationships with new and existing customers and provides information to maximize sales volume.
- Provide communication to other departments as needed for all issues and/or complaints.
- Document all outbound telephone surveys and sales results, when applicable.
- May schedule customer dates for installation and training for new and existing customers. This will be coordinated with the Operations Department and the local CPM.
Requirements
- A minimum of 2 years of related experience.
- High School diploma or equivalent
- Experience with desktop operating systems including Windows 2000, XP and 7 environments
- Knowledge of basic computer hardware
- Experience with supporting various software applications and providing technical support for upgrades and enhancements
- Type minimum of 40 words per minute with minimal errors
- Excellent communication and cognitive skills, verbal and written
- Microsoft Office skills to include Excel, Word, Visio, PowerPoint
- Ability to effectively communicate technical information over the phone
- One or more years’ experience in electro-mechanical/electronics fields
- Experience in a call center environment
- Experience with Windows 8 operating system
- Able to configure, install and support desktop hardware and software
- Experience with video networking, application trouble shooting
- Experience with Log Me In
- AA/AS degree in electronics or equivalent preferred
- Knowledge of ACP's products and services
- One or more years inbound/outbound telemarketing experience
Benefits
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior Trading Support Specialist ensuring client satisfaction within a FinTech firm. Involve in assisting clients with trading tools and providing financial product explanations.
Application Support Specialist developing SQL solutions and collaborating with internal departments in Bulgarian energy market. Seeking motivated individuals for a dynamic role.
Providing technical customer service support for Compliance Solutions software via various channels. Assisting customers with inquiries, configuring software, and maintaining technical knowledge.
Customer Experience Supervisor at Kate Spade driving sales through client outreach and team leadership. Developing strong client relationships while achieving personal sales goals in a luxury retail environment.
Customer Support Agent at Teleperformance supporting Croatian clients. Responsibilities include answering calls and emails, product advising, and issue resolution in a modern office.
Customer Supporter at OneQrew assisting clients with software transition. Engaging with customers, providing support during digital shifts towards modern software.
Mitarbeiter:in im Kundenservice bei EVI Energieversorgung Hildesheim für Kundenanliegen und Betreuung im Kundencenter. Aufbau von Kundenkontakten und Qualitätssicherung.
Customer Service representative providing technical support for automotive software. Responsibilities include inquiry handling and collaboration with IT and product management teams.
Customer Service Product Manager at Uphold managing customer service interactions and tools. Leading initiatives for operational efficiency in a hybrid fintech environment.