Customer Service Representative managing customer inquiries and providing technical assistance. Working within a motivated team at AddSecure, a leading IoT solutions provider in Europe.
About the role
- Providing technical customer service support for Compliance Solutions software via various channels. Assisting customers with inquiries, configuring software, and maintaining technical knowledge.
Responsibilities
- Providing support through various service channels: telephone, E-mail, Chat and Web Ticketing
- Resolving customer inquiries and problems with their use of Consumer Compliance software products
- Configuring Compliance Solutions software in a customer’s network or on a SaaS platform
- Maintaining current technical skillsets for the supported environment
- Educating customers on products and services and matching product benefits with customer needs
Requirements
- BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience
- 1 year previous technical customer service experience
- Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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