Sales Advisor assisting with customer expansion and contract sales. Supporting lead generation and customer relationship management while performing technical documentation reviews.
About the role
- Customer Service representative providing technical support for automotive software. Responsibilities include inquiry handling and collaboration with IT and product management teams.
Responsibilities
- Receiving, analyzing and handling support requests (phone, email, ticketing system)
- Assistance with login/access issues, system logins and permission questions
- Helping users with the use and activation of software modules
- Classifying and prioritizing incidents and escalating complex cases to second-level support
- Documenting requests and resolutions in the ticketing system
- Maintaining and expanding knowledge bases and FAQ documents
- Close collaboration with other departments (IT, product management, etc.)
- Support with software testing and rollouts of new versions
Requirements
- Completed vocational training, preferably in IT, automotive service, or a commercial field with IT affinity
- Strong service and customer orientation
- Empathetic and patient demeanor when dealing with users
- Structured and solution-oriented way of working
- High teamwork skills and ability to work under pressure
- Willingness to learn and interest in technical developments
- High degree of reliability and sense of responsibility
- Good written and spoken English is an advantage
Benefits
- Salary according to collective agreement
- 30 days annual leave
- Vacation and Christmas bonuses
- Company bike leasing
- Employee discounts
- Corporate benefits
- Company pension scheme
- Capital-forming benefits (employer contributions)
- Free employee parking
- On-site canteen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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